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“Claire’s Welfare Reform Workshop has given a wide range of staff an excellent understanding of the challenges we are about to face in the sector, and more importantly the workshop developed a number of practical measures we are now considering, aimed at keeping people in their homes, and maintaining our income. I’m sure we will want her back as the reforms are being introduced.” 

Pete Ashworth

Deputy Housing and Communities Director, Rooftop Group  

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Quotes received:- 

"LIN provided an extremely efficient, responsive and objective ‘critical friend review’ of our income management service, offering an opportunity to independently assess our performance and approach. 

The process was both challenging and constructive and has identified a number of best practice recommendations that we will adopt to further improve our income management service, prior to the introduction of Housing Benefit being paid directly to our tenants. 

This LIN critical friend review ensures that we are better placed to maximise our rental income collection and minimise tenant arrears, in addition to preparing the income management service and the organisation for the changes being introduced through Welfare Reform which is by far the biggest risk facing the social housing sector."

Ian Simpson

Director of Community Housing and Support

Bron Afon Community Housing


“LIN worked with us and supported us to focus and develop our thoughts and ideas to establish a user friendly, customer profiling questionnaire, which is integral to our approach in preparing for Welfare Reforms”  

Suzanne Williamson

Finance Manager

Newark and Sherwood Homes ALMO 


"LIN has brought an expert view to advise us on welfare reform and the information we need to collect from our customers that will be crucial for us to manage the forthcoming changes.

Claire is very personable and professional and made an instant impression on me with her expert knowledge and skills.

Day one we discussed our profiling questionnaire and the very next day it was there!" 

Julie Heywood 

Customer Services Manager

Wulvern Housing Association


"Roy Ibbotson has been there and done it, so when he delivers his training it comes not only with credibility but also with a genuine commitment to help delegates. Roy and LIN ensured that the Negotiation Skills training was geared to our needs and was full of excellent tips and advice, as well as being very motivational. 

Chris Shepherd

Neighbourhoods Manager

Shropshire Council

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