Home > Consultancy Services
Consultancy services include:-
Bespoke Financial Inclusion consultancy services, for effective and practical strategic development to ensure that the impact of the Welfare Reforms are minimised
Tenant profiling - landlords need to have as much Welfare Reform related information as possible about tenants and their household members, in order to focus your resources - we can help you minimise the impact of the Welfare Reforms- get to know your customers and to ASK THE RIGHT QUESTIONS!
- Best Value reviews to modernise housing services
- In-house & desktop reviews of Credit Union and Housing debt collection services
A review of funding for supported housing - looking at maximising Housing Benefit income via HB eligible service charges
A Critical Friend, Income Management Service Review - in preparation for the impact of the Welfare Reforms in order to maximise income and minimise arrears
Equality and Diversity
- A Former Tenant Arrears Health-check - This 3-day FTA Health-check is designed to highlight areas of weakness and gives you a comprehensive report and set of recommendations which will dramatically improve your future FTA collection rates
Scrutiny and co-regulation
Our Welfare Reform Calculator
Once we have helped you to calculate the impact and risks to your business, we can also deliver analysis, training and strategic support to help refocus your approach well in advance of welfare cuts, and ensure you have the tools to maximise income and survive Welfare Reform
- Project Management - large or small projects undertaken
- Interim management - long and short-term contracts
Board and Executive coaching programmes within public and private sector organisations as well as individual clients
- Training in motivational techniques
Workflow and performance improvement analysis
- Team motivation
Board and governance reviews for charities and social organisations
- Mediation and conflict resolution within teams
- Working with landlords who currently let to tenants on benefits to ensure their processes maximise the amount of income received from HB and speed up the claims processing time
Support and advice for landlords letting to tenants on benefits, around the levels of rent to charge based on how much HB will pay
- Individual assessment of tenants circumstances pre-tenancy
"LIN provided an extremely efficient, responsive and objective ‘critical friend review’ of our income management service, offering an opportunity to independently assess our performance and approach.
The process was both challenging and constructive and has identified a number of best practice recommendations that we will adopt to further improve our income management service, prior to the introduction of Housing Benefit being paid directly to our tenants.
This LIN critical friend review ensures that we are better placed to maximise our rental income collection and minimise tenant arrears, in addition to preparing the income management service and the organisation for the changes being introduced through Welfare Reform which is by far the biggest risk facing the social housing sector."
Director of Community Housing and Support
Bron Afon Community Housing
“LIN worked with us and supported us to focus and develop our thoughts and ideas to establish a user friendly, customer profiling questionnaire, which is integral to our approach in preparing for Welfare Reforms”
Newark and Sherwood Homes ALMO
"LIN has brought an expert view to advise us on welfare reform and the information we need to collect from our customers that will be crucial for us to manage the forthcoming changes.
Claire is very personable and professional and made an instant impression on me with her expert knowledge and skills.
Day one we discussed our profiling questionnaire and the very next day it was there!"
Customer Services Manager
Wulvern Housing Association
"Roy Ibbotson has been there and done it, so when he delivers his training it comes not only with credibility but also with a genuine commitment to help delegates. Roy and LIN ensured that the Negotiation Skills training was geared to our needs and was full of excellent tips and advice, as well as being very motivational.