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" Claire's focus on delivering first class training sessions is one of her strongest attributes. She ensures that any training is specifically geared to the needs of the delegates. She cares passionately about delivering excellent services. "

Bill Fullen,
CEX, The Gateshead Housing Company

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Universal Credit - Regional Open Workshops

Does the majority of your businesses income come from Housing related benefits? 

What impact will the introduction of Universal Credit have on this income stream? 

Keep ahead of the game by ensuring staff have the knowledge to maximize this income stream.


Universal Credit - The introduction of Universal Credit from October 2013 is arguably the single most significant change to the State Welfare system since it was introduced in the late 1940’s. 

This ½ day, interactive, open workshop will give staff an introduction to Universal Credit and will look from a landlord’s perspective at how Universal Credit is intended to work, including the likely effect on both claimants and landlords.


This open workshop, is constantly updated to take account of the Welfare Reforms as they take effect and is endorsed by Lucy Bennett, Financial Rights Advisor Neighbourhoods Manager, Hanover Housing Association who says:

'Good course - nice to see regs put into perspective now they're out '


Helena Jones, Welfare Reform Project Officer, Futures Homescape who says:

'Really clear and straight forward, especially on such a complicated aspect of welfare reform'


The aim of this workshop is to maximise income for both landlords and tenants whilst minimising arrears, giving delegates a comprehensive overview and understanding of the Universal Credit system and processes.




  • All staff and managers involved in rent arrears and income management
  • Housing Allocation Officers
  • Housing Officers
  • Homelessness Officers
  • Housing Advice Centre Officers
  • Voluntary and Charitable Groups dealing with homelessness and resettlement
  • Private Landlords
  • Tenants
  • Board members
  • Councillors
  • Welfare Benefit Advisors




  • The timetable for change
  • How and by whom it will be administered
  • Background to the scheme
  • Who can claim and how to claim
  • Which benefits it will replace
  • Tenant profiling
  • Direct payments to landlords (Payment exceptions)
  • Backdating rules
  • Calculating Income/capital and self-employed earners 
  • Temporary absence 
  • The elements that make up Universal Credit 
  • The housing element of Universal Credit - including non-deps 
  • Payment periods and sanctions 
  • The benefit cap 
  • How to maximise income and minimise arrears


If your goal is to prevent arrears, achieve top performance in rental income collection, and maximise income for your tenants and your business, then this course is for YOU.


Price including lunch (Open workshops run from 11am - 3pm)

1 delegate £85 + VAT

2 delegates, booked at the same time, from the same organisation £75 + VAT

3 or more delegates, booked at the same time, from the same organisation £65 + VAT


Event Dates




Cancellations and substitutions
Bookings: Bookings are subject to LIN Limitedís terms and condition.
Cancellations and substitutions: Please note once a booking is made a legally binding contract has been entered into. A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event. Cancellations must be made in writing or by e mail to , and will be acknowledged by LIN Limited. There is no refund for non-attendance, but delegates may be substituted at any time. Once a booking has been made delegates wishing to transfer to another event, do so at our discretion and any transfers that are agreed will be charged at £25 + VAT per person.
Guarantee: As with all our events, our guarantee is that if a delegate attends this event and for any reason does not find it worthwhile, we will refund their delegate fee in full. To take advantage of this guarantee, the delegate fee must be paid in full prior to the date of the event.
Company Address: Landlord Information Network, The Sir Reresby Rooms, Stable Block. Renishaw Hall, Sheffield. S21 3WB

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