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" Claire's focus on delivering first class training sessions is one of her strongest attributes. She ensures that any training is specifically geared to the needs of the delegates. She cares passionately about delivering excellent services. "

Bill Fullen,
CEX, The Gateshead Housing Company

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Welfare Benefits - maximise income for tenants and residents

Do you work for a Housing Association, ALMO or Local Authority? Are you a landlord or a letting agent? Do you work with people on a low income and/or disabilities? Do you need in-depth knowledge of the wide range of welfare benefits that are available and who can claim which benefits? Do you want to minimise the impact of the Welfare Reforms by maximising income for your customers? Do you work with vulnerable people?

If you have answered yes to any of the above questions, this is the course for you. This course will give attendees an in-depth understanding of the wide range of welfare benefits that are available, who can claim, which benefits can be claimed and where and how someone can make a claim , which is particularly useful given the cuts to benefits and the far-reaching implications of the welfare reforms which are impacting on low-income families, customers with disabilities, vulnerable tenants and residents etc.

This half day open workshop, is constantly updated to take account of the Welfare Reforms as they take effect and is endorsed by Liz Howse, Financial Wellbeing Officer, Helena Partnerships who says:

'The trainer was very knowledgeable and friendly. I enjoyed the course and I learnt a lot. Good pace.'

This workshop also looks at future changes including Council Tax support and Universal Credit. This course also looks at extra help your tenants and residents could be entitled to e.g. Discretionary Housing Payments, Social Funds, Loans etc.



  • Housing Officers
  • Rent Arrears Staff
  • Income maximisation Officers
  • Homelessness Officers
  • Housing Advice Centre staff
  • Welfare Rights staff
  • Tenants
  • Landlords
  • Care Workers
  • People looking after vulnerable young persons and adults



  • Means Tested Benefits
  • Non-means tested benefits
  • Contribution based benefits
  • Universal Credit and its impact
  • Housing Benefit
  • Council Tax Benefit and Council Tax Support
  • Disability Living Allowance/Personal Independence Payment
  • Tax Credits
  • Discretionary Benefits available to customer
  • Extra help that could be available
  • Where to signpost customers to


Price including lunch (Open workshops run from 11am - 3pm)

1 delegate £85 + VAT

2 delegates, booked at the same time, from the same organisation £75 + VAT

3 or more delegates, booked at the same time, from the same organisation £65 + VAT


Event Dates




Cancellations and substitutions
Bookings: Bookings are subject to LIN Limitedís terms and condition.
Cancellations and substitutions: Please note once a booking is made a legally binding contract has been entered into. A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event. Cancellations must be made in writing or by e mail to , and will be acknowledged by LIN Limited. There is no refund for non-attendance, but delegates may be substituted at any time. Once a booking has been made delegates wishing to transfer to another event, do so at our discretion and any transfers that are agreed will be charged at £25 + VAT per person.
Guarantee: As with all our events, our guarantee is that if a delegate attends this event and for any reason does not find it worthwhile, we will refund their delegate fee in full. To take advantage of this guarantee, the delegate fee must be paid in full prior to the date of the event.
Company Address: Landlord Information Network, The Sir Reresby Rooms, Stable Block. Renishaw Hall, Sheffield. S21 3WB

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