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" Claire's focus on delivering first class training sessions is one of her strongest attributes. She ensures that any training is specifically geared to the needs of the delegates. She cares passionately about delivering excellent services. "

Bill Fullen,
CEX, The Gateshead Housing Company

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Negotiation Skills Workshop - Improve your negotiation skills - Prepare for HB Direct


Improve your performance

Reduce your current and FTA arrears

Maximise your income

Learn how to take control

Make payment agreements sustainable


The Welfare Reforms are undoubtedly having an impact on the income you collect from tenants. To help you minimise the impact on your arrears why not book this LIN open workshop to ensure that you maximise the rental income you collect through successful negotiation with your tenants.

The workshop will include some or all of the following :-

  • Creating the right impression – taking control
  • Influencing factors
  • Questioning techniques
  • The importance of early intervention
  • The language that should be used

This workshop presents practical solutions for social housing providers looking to reduce the impact on their rental income and gives you the opportunity to network with other local providers, sharing tips, strategies and information.


This open workshop, is constantly updated to take account of the Welfare Reforms as they take effect and is endorsed by Chris Shepherd, Neighbourhoods Manager, Housing Landlord Services, Shropshire Council who says:

“Roy Ibbotson has been there and done it, so when he delivers his training it comes not only with credibility but also with a genuine commitment to help delegates. Roy and LIN ensured that the Negotiation Skills training was full of excellent tips and advice, as well as being very motivational.

LIN’s training has ensured that we are now much better prepared to pro-actively maximise our rental income whilst at the same time still delivering excellent levels of customer service that are tailored to meet individual requirements.”


People who will benefit from attending this course:

  • All staff and managers involved in rent arrears and income management
  • Housing officers
  • Contact centre staff
  • Housing advice centre staff
  • Service improvement staff
  • Staff working in strategy and policy teams


What will they learn?

  • An understanding of the role of negotiation in arrears recovery
  • Understanding of the importance of early intervention
  • An appreciation of the use of influencing factors
  • An understanding of questioning techniques
  • Dealing with difficult telephone calls
  • An understanding of the words that should and should not be used 


Price including lunch (Open workshops run from 11am - 3pm)

1 delegate £85 + VAT

2 delegates, booked at the same time, from the same organisation £75 + VAT

3 or more delegates, booked at the same time, from the same organisation £65 + VAT


Event Dates




Cancellations and substitutions
Bookings: Bookings are subject to LIN Limitedís terms and condition.
Cancellations and substitutions: Please note once a booking is made a legally binding contract has been entered into. A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event. Cancellations must be made in writing or by e mail to , and will be acknowledged by LIN Limited. There is no refund for non-attendance, but delegates may be substituted at any time. Once a booking has been made delegates wishing to transfer to another event, do so at our discretion and any transfers that are agreed will be charged at £25 + VAT per person.
Guarantee: As with all our events, our guarantee is that if a delegate attends this event and for any reason does not find it worthwhile, we will refund their delegate fee in full. To take advantage of this guarantee, the delegate fee must be paid in full prior to the date of the event.
Company Address: Landlord Information Network, The Sir Reresby Rooms, Stable Block. Renishaw Hall, Sheffield. S21 3WB

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