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" Claire's focus on delivering first class training sessions is one of her strongest attributes. She ensures that any training is specifically geared to the needs of the delegates. She cares passionately about delivering excellent services. "

Bill Fullen,
CEX, The Gateshead Housing Company

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Budgeting Support, Financial Inclusion and Benefit Direct

With Welfare Reform reducing incomes and prices for shopping, utilities and fuel all increasing, poor budgeting skills will lead to tenants having increased levels of rent arrears. In addition, changes to the way benefits have been traditionally paid, such as Universal Credit mean tenants will be paid calendar monthly, in arrears and will have their housing element paid directly to them in the majority of cases. This is going to require significant financial and budgeting skills, in order to ensure the rent and bills are paid and the money lasts until the end of each month.


  • Are you helping your tenants cope with the financial strains of Welfare reform?


The changes to housing and welfare benefits will have a significant impact on tenant’s income but the reforms look set to have an even greater impact on landlord’s business plans.  


If you answer yes to the following questions your organisation will benefit greatly from this course:

  • Are the majority of your tenants in receipt of benefits?        
  • Will the majority of your customers claim Universal Credit?         
  • Do you want to maximise your tenants income and improve their budgeting skills in order to minimise your risk of rent arrears?


This training for operational, front-line and strategic staff will show you the advantages of working with your customers to give them the skills to enable them to be better able to manage their money, in addition to the Welfare Reform changes and the impact they will have on both your business and on your customers. The training will also look at the strategies that could be adopted by forward-thinking organisations to minimise the impact of benefit paid direct to customers - Having more money in their pocket and the rent first message will make your tenants better able to pay their rent.


This 1/2 day workshop presents practical solutions for social housing providers looking to reduce risk to rental income.  


People who will benefit from attending this course:

  • All staff and managers involved in rent arrears, income management and Financial Inclusion
  • Resident Involvement Staff
  • Housing officers
  • Homelessness officers
  • Housing advice centre staff
  • Service improvement staff
  • Staff working in strategy and policy teams



What will they learn?

  •  How bad budgeting leads to Rent arrears
  •  Why provide help? Who benefits
  •  Debts and signposting
  •  Prioritising debts
  •  Maximising income
  •  Minimising expenditure
  •  Cost of credit
  •  Budgeting - Income and expenditure
  •  Financial inclusion
  •  Ongoing budget management
  •  Strategies to adopt


Price including lunch (Open workshops run from 11am - 3pm)

1 delegate £85 + VAT

2 delegates, booked at the same time, from the same organisation £75 + VAT

3 or more delegates, booked at the same time, from the same organisation £65 + VAT


Event Dates




Cancellations and substitutions
Bookings: Bookings are subject to LIN Limitedís terms and condition.
Cancellations and substitutions: Please note once a booking is made a legally binding contract has been entered into. A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event. Cancellations must be made in writing or by e mail to , and will be acknowledged by LIN Limited. There is no refund for non-attendance, but delegates may be substituted at any time. Once a booking has been made delegates wishing to transfer to another event, do so at our discretion and any transfers that are agreed will be charged at £25 + VAT per person.
Guarantee: As with all our events, our guarantee is that if a delegate attends this event and for any reason does not find it worthwhile, we will refund their delegate fee in full. To take advantage of this guarantee, the delegate fee must be paid in full prior to the date of the event.
Company Address: Landlord Information Network, The Sir Reresby Rooms, Stable Block. Renishaw Hall, Sheffield. S21 3WB

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