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"The Welfare Reforms workshop is extremely beneficial for staff, tenants and board members in ensuring organisations can pro-actively prepare to minimise the negative financial impact of these major reforms, on future income received from Housing Benefit and on arrears. "

Maria Murphy,
CEX, Derby Homes

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Housing Benefit Training - Day 1 (Basic)

Does the majority of your business's income come from Housing Benefit?

What impact will the review of Housing Benefit have on this income stream?

Keep ahead of the game by ensuring staff have the knowledge to maximize this income stream.

This in-house event is constantly updated to take account of the welfare reforms as they take effect.

We offer the following topics on day 1, which can be tailored to meet your specific needs and delivered in-house:

  • HB income and childcare disregards
  • Fraud awareness
  • Basic HB overview -  who can claim
  • How to make a successful HB claim
  • Welfare benefits - maximise your customers income
  • Dealing with changes in circumstance
  • Non-dependants
  • Discretionary Housing Payments

People who will benefit greatly from attending this course are:

  • All staff involved in rent arrears and management
  • Allocations staff
  • FTA collections staff
  • Housing officers
  • Housing benefit staff
  • Homelessness and housing aid staff

What will they learn:

  • The rights of a landlord and your customers
  • How to form effective partnerships with HB providers
  • How to maximise HB income for your business
  • To successfully challenge HB decisions HB top tips from a landlord's perspective
  • How to make positive differences to customers

If your goal is to achieve top performance in rental income collection, develop effective partnerships with your HB providers, prevent arrears and maximise income for your business, then this course is for YOU.

If you are interested in accessing this training package please contact Claire Turner Director of the Landlord Information Network, to discuss bespoke training on T: 01246 413791 or E:


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LIN trainer Claire Turner is a director of the Landlord Information Network and has worked in housing for the past 26 years, spending the last 5 years as Head of Network Services at the largest stand alone UK based housing consultancy, managing a number of landlord membership networks.

Prior to this she worked for 17 years in housing benefits, mainly at Sheffield City Council as a Housing Benefits manager and then for almost 4 years as the Assistant Rent Recovery Manager at Sheffield Homes. This included responsibility for the strategic development of former tenant arrears recovery processes and for improving the rents management service by training rent recovery staff in the HB regulations in order that staff could understand how to work, more effectively within the strict HB guidelines to maximise rental income, minimize arrears and to develop excellent working relationships with the local HB Department.

She is an experienced trainer with a 14 year track record of delivering bespoke training courses; she is a regular speaker at housing conferences, holds an MA in Housing Policy and Practice, is a board member of the Sheffield Credit Union and is a Corporate member of the Chartered Institute of Housing. LIN has a proven track record of working with landlords and managing agents in order to improve their knowledge, skills and expertise in the areas of Housing and Welfare Benefits, which, in turn maximises rental income whilst minimising rent arrears caused through Housing Benefit problems.


If you are interested in accessing this training package please contact Claire Turner Director of the Landlord Information Network, to discuss bespoke training on T: 01246 413791 or E:

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