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"The Welfare Reforms workshop is extremely beneficial for staff, tenants and board members in ensuring organisations can pro-actively prepare to minimise the negative financial impact of these major reforms, on future income received from Housing Benefit and on arrears. "

Maria Murphy,
CEX, Derby Homes


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Former Tenant Arrears Health-Check

  • Are you maximising income recovery for your organisation?
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  • Do you consider FTA debt recovery to be one of your key priorities?
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  • Does your FTA recovery approach compliment your current arrears recovery process?
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  • Have you found that as your current arrears are reducing that your FTA debt is increasing?
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As the Welfare Reforms begin to bite, more people are going to find their accommodation is unaffordable, therefore building up arrears and eventually moving out, leaving behind former tenant arrears.

This FTA Health-check is designed to provide you with a comprehensive in-sight  into  into areas of both strength and weakness.   The FTA health-check provides a comprehensive report and a set of clear recommendations to take forward  which will dramatically improve your future FTA collection rates. 

The exercise involves completion of a detailed questionnaire, by a given date.  The collated information is then analysed and a day’s on-site inspection visit to interview and work with staff dealing with FTA collections is undertaken. 

Following this process your organisation will then receive an individually tailored report with recommendations, which will highlight areas of weakness as well as areas of best practice, recommendations and improvements that could be made to ensure value for money. 

Book now to ensure your organisation is equipped to efficiently and effectively recover any former tenant arrears that are outstanding.

If your goal is to achieve top performance in rental income collection, develop effective partnerships with your HB providers, maximise income for your customers and minimise arrears for your business, then this course is for YOU.

If you are interested in accessing this training package please contact Claire Turner Director of the Landlord Information Network, to discuss bespoke training on T: 01246 413791 or E: info@landlordinformationnetwork.co.uk 

 

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LIN trainer Claire Turner is a director of the Landlord Information Network and has worked in housing for the past 26 years, spending the last 5 years as Head of Network Services at the largest stand alone UK based housing consultancy, managing a number of landlord membership networks.

Prior to this she worked for 17 years in housing benefits, mainly at Sheffield City Council as a Housing Benefits manager and then for almost 4 years as the Assistant Rent Recovery Manager at Sheffield Homes. This included responsibility for the strategic development of former tenant arrears recovery processes and for improving the rents management service by training rent recovery staff in the HB regulations in order that staff could understand how to work, more effectively within the strict HB guidelines to maximise rental income, minimize arrears and to develop excellent working relationships with the local HB Department.

She is an experienced trainer with a 14 year track record of delivering bespoke training courses; she is a regular speaker at housing conferences, holds an MA in Housing Policy and Practice, is a board member of the Sheffield Credit Union and is a Corporate member of the Chartered Institute of Housing. LIN has a proven track record of working with landlords and managing agents in order to improve their knowledge, skills and expertise in the areas of Housing and Welfare Benefits, which, in turn maximises rental income whilst minimising rent arrears caused through Housing Benefit problems.

 

If you are interested in accessing this training package please contact Claire Turner Director of the Landlord Information Network, to discuss bespoke training on T: 01246 413791 or E: info@landlordinformationnetwork.co.uk

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