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"The Welfare Reforms workshop is extremely beneficial for staff, tenants and board members in ensuring organisations can pro-actively prepare to minimise the negative financial impact of these major reforms, on future income received from Housing Benefit and on arrears. "

Maria Murphy,
CEX, Derby Homes

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Housing Benefit Payments Direct

Does the majority of your business's income come from Housing related benefits?

What impact will the introduction of housing-related benefits being paid directly to tenants have, on this income stream?

Keep ahead of the game by ensuring staff have the knowledge to maximize this income stream, book this in-house training course today. 

Housing Benefit Direct - Enforced direct payment to the claimant has had a significant impact upon a landlord’s income stream and losses due to unpaid rent. Private landlords have been dealing with this since 2008 and soon it is to be the turn of social landlords. 

This full-day course looks at the current rules and what we know so far about the future reforms.

People who will benefit greatly from attending this course are:  

  • All staff and managers involved in rent arrears and income management
  • Housing Allocation Officers
  • Housing Officers
  • Homelessness Officers
  • Housing Advice Centre Officers
  • Voluntary and Charitable Groups dealing with homelessness and resettlement
  • Private Landlords
  • Tenants
  • Board members
  • Councillors
  •  Welfare Benefits Advisors 

What will they learn:

  • The claimant’s right to choose
  • When the LA may pay the landlord direct
  • When the LA must pay the landlord direct
  • What is meant by “safeguard criteria”
  • What a landlord can do to minimise the level of rent arrears
  • Who is a “person affected”
  • When there is a right to appeal
  • The future

If your goal is to prevent arrears, achieve top performance in rental income collection, and maximise income for your tenants and your business, then this course is for YOU.

If you are interested in accessing this training package please contact Claire Turner Director of the Landlord Information Network, to discuss bespoke training on T: 01246 413791 or E:


Book Training Now >>


LIN trainer Claire Turner is a director of the Landlord Information Network and has worked in housing for the past 26 years, spending the last 5 years as Head of Network Services at the largest stand alone UK based housing consultancy, managing a number of landlord membership networks.

Prior to this she worked for 17 years in housing benefits, mainly at Sheffield City Council as a Housing Benefits manager and then for almost 4 years as the Assistant Rent Recovery Manager at Sheffield Homes. This included responsibility for the strategic development of former tenant arrears recovery processes and for improving the rents management service by training rent recovery staff in the HB regulations in order that staff could understand how to work, more effectively within the strict HB guidelines to maximise rental income, minimize arrears and to develop excellent working relationships with the local HB Department.

She is an experienced trainer with a 14 year track record of delivering bespoke training courses; she is a regular speaker at housing conferences, holds an MA in Housing Policy and Practice, is a board member of the Sheffield Credit Union and is a Corporate member of the Chartered Institute of Housing. LIN has a proven track record of working with landlords and managing agents in order to improve their knowledge, skills and expertise in the areas of Housing and Welfare Benefits, which, in turn maximises rental income whilst minimising rent arrears caused through Housing Benefit problems.


LIN trainer Liz Poxon has over 21 years experience of working within the  social sector housing.

Liz’s most recent role was as a Housing Coordinator working for  Sheffield Homes ALMO, within the Income Management Unit.  This role involved managing a specialist rent recovery team which had specific responsibility for maximising customers housing benefit income whilst reducing rent arrears, therefore enabling customers to sustain a stress free, long-term tenancy. 

Liz’s focus at Sheffield Homes was specifically centred around prevention – preventing rent arrears, preventing legal action, preventing eviction, preventing homelessness.  A crucial aspect of this role involved introducing new practices, developing and maintaining a good working relationship with the housing benefits contractor, and pro-actively responding to changes in the housing and welfare benefit system.

Prior to this Liz worked in housing benefits for a period of 10 years in a variety of roles.  The different roles involved having in-depth knowledge and understanding of the complex housing benefits regulations in order to interpret the changes and to train and supervise teams of staff who were working to the strict housing benefit guidelines. 


If you are interested in accessing this training package please contact Claire Turner Director of the Landlord Information Network, to discuss bespoke training on T: 01246 413791 or E:


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