Co-regulation and consumer standards - Raising the standard of services in housing (Board Members)
The new regulatory framework for social landlords ushers a new era of economic regulation with increased emphasis on value for money. This doesn’t mean that consumer standards are no longer important. It will be for boards and councillors to ensure that these standards are met and for others such as tenant’s panels to scrutinise the delivery of these standards.
The regulator will no longer have a proactive role in monitoring the delivery of consumer standards.
What are the implications for housing services and tenants given the reduced consumer regulatory role of the social housing regulator?
Some housing providers may place less importance on housing management services in the absence of the Audit Commission the TSA and reduced regulation.
Will good enough be good enough?
Public spending cuts, welfare reform, the affordable rents programme and flexible tenancies means that there’s never been a more important time for housing providers to understand and focus on how existing services perform and how tenants are involved in driving up services standards.
This one day in-house workshop will develop your understanding of the co- regulatory framework and focus on the four consumer standards of:
- Tenant Involvement and Empowerment
- Neighbourhood and Community
Focussing attention on theses consumer standards will help you to understand more about what your tenants want how to involve them in improving services and how this will result in better value for money for the organisation.
People who will benefit greatly from attending this course are:
- Existing (or new) Board members
- Scrutiny Panel Members
- Governance staff
What will they learn:
- Why co-regulation?
- The regulatory context of co-regulation
- The principles of co-regulation
- Is co-regulation still important?
- The Economic Standards
- The Consumer Standards
- The Serious Detriment Test
- How to effectively involve tenants to influence, shape, improve and drive up service standards
- How to improve scrutiny and transparency within an organisation
- Develop good working relations between the board, the executive and tenants
- Implement training and mentoring to ensure that all involved can, and are allowed, to contribute productively and positively
NB: We can tailor the workshop to ensure it is appropriate for different levels of understanding - from an introductory level to advanced - and to your existing policies and procedures.
If you are interested in accessing this training package please contact Claire Turner Director of the Landlord Information Network, to discuss bespoke training on T: 01246 413791 or E: firstname.lastname@example.org