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"The Welfare Reforms workshop is extremely beneficial for staff, tenants and board members in ensuring organisations can pro-actively prepare to minimise the negative financial impact of these major reforms, on future income received from Housing Benefit and on arrears. "

Maria Murphy,
CEX, Derby Homes

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Under-occupation - How to minimise the impact

Reducing Under Occupation 

  • Do you understand who is living within your stock? 
  • Do your customers understand their options? 
  • Do you have a strategic approach to the best use of your stock? 
  • Do you understand the potential impact on your rental income?


The Welfare Reform Act 2012 will see changes being made to Housing Benefit changing eligibility and leading to an increase in the numbers of households who will be deemed to be under occupying.

With the changes being introduced to what is being dubbed ‘the Bedroom Tax‘, housing providers need to ensure that they are able to house customers appropriately, equip them to make informed choices and assist those who are unable to change their circumstances.

This practical course will help social sector landlords focus resources on reducing the number of properties under-occupied by their tenants. This will  minimise the loss of income from the housing benefit deductions that will be imposed on your tenants following the introduction of this 'bedroom tax' in 2013.

This 1/2 day workshop presents practical solutions for social housing providers looking to reduce under-occupation within exisiting stock.  


People who will benefit greatly from attending this course are:

  • All staff and managers involved in rent arrears and income management
  • Allocations and sign-up staff
  • Housing officers
  • Homelessness officers
  • Housing advice centre staff
  • Governance staff
  • Service improvement staff
  • Staff working in strategy and policy teams


What will they learn:

  • An overview of the changes
  • An understanding of different options and the impacts
  • What should be communicated to customers
  • What customer base information should be gathered
  • How to over come factors that can prevent customers moving
  • How to increase the levels of mutual exchanges
  • How to work with partners to ensure rent is affordable
  • What policies will and won’t allow


NB: We can tailor the workshop to ensure it is appropriate for different levels of understanding - from an introductory level to advanced - and to your existing policies and procedures. 

If your goal is to achieve top performance in rental income collection, develop effective partnerships with your HB providers, maximise income for your customers and minimise arrears for your business, then this course is for YOU.

If you are interested in accessing this training package please contact Claire Turner Director of the Landlord Information Network, to discuss bespoke training on T: 01246 413791 or E: 


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LIN trainer Rebecca Wilkie has 14 years experience, 7 of which are at a senior level delivering all aspects of Housing Management at both operational and strategic levels improving and reshaping services.  She has, working as part of a management team, taken an ALMO from zero stars in 2005 to three stars from the Audit Commission in 2010. 

She has extensive experience in writing, consulting on and implementing policies, procedures and strategies and has worked as part of a small team developing and delivering training and briefings to well over 500 members of staff, partners and customers as well as leading consultation sessions. 

Rebecca has worked to transform services and implemented new initiatives including introducing new structures and IT systems.  With the responsibility for Financial Inclusion, working with staff and partners, she has been able to ensure that arrears and legal actions are kept to a minimum with evictions reducing year on year for the past five years. 

Rebecca offers a wealth of experience in training having an informal and inclusive style that engenders trust and openness within groups.


If you are interested in accessing this training package please contact Claire Turner Director of the Landlord Information Network, to discuss bespoke training on T: 01246 413791 or E:  

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