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"The Welfare Reforms workshop is extremely beneficial for staff, tenants and board members in ensuring organisations can pro-actively prepare to minimise the negative financial impact of these major reforms, on future income received from Housing Benefit and on arrears. "

Maria Murphy,
CEX, Derby Homes

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Coaching - Creating a coaching culture: Empowering & engaging people in their own development

For organisations to shift the emphasis from instructing people to do things to empowering people to take ownership of their own work and role within an organisation, managers need to be able to play the role of a coach. This learning and development event aims to provide a sound introduction into benefits developing a coaching culture has on the performance of any organisation. The programme will provide an opportunity for participants to explore using coaching as a powerful tool in their management repertoire. 

People who will benefit greatly from attending this course are: 

  • Directors and Chief Officers
  • Managers
  • Mentors
  •  Staff working in roles with responsibility for staff management

What will it cover?

Coaching is fast becoming the business tool to facilitate personal and professional development of individuals and teams in high performing organisations. Coaching works by giving people the “potential to maximise their own performance. It is helping them to learn rather than teaching them”

This quote from Timothy Gallwey,  the renowned writer of the Inner Game of Tennis and later the Inner Game of Golf and Inner Skiing, illustrates the power of the mind and how psychological preparation and emotional intelligence really do set the stage for levels of achievement and performance.

In training managers to become internal coaches, both IBM and the Post Office carried out research to identify how much people recalled from training at 3 weeks and then again at 3 months, the results spoke for themselves:

  • Those who were merely told recalled 70 % after 3 weeks but only 10 % after 3 months
  • Those who were told and shown recalled  72 % at 3 weeks and 32 % after 3 months
  • Those who were told, shown and experienced the task they had to learn recalled 85% after 3 weeks and 65 % after 3 months

The Landlord information Network has developed a coaching learning and development programme for managers and leaders. The aim of the day is to equip participants with the fundamental principles of the coaching relationship and provide a sound practical tool for them to practice on the day and take back into the office to affect real and sustainable performance improvement. 


What will they learn: 

  • Why coaching? Is there really a return on investment?
  • The coaching contract
  • Moving from colleague to coach: how to develop people not instruct them
  • The GROWth coaching model (adapted from the work of Sir John Whitmore)
  • Other techniques for your coaching toolkit
  • Planning your 1st session


NB: We can tailor the workshop to ensure it is appropriate for different levels of understanding - from an introductory level to advanced - and to your existing policies and procedures.   

Optional extra for in-house courses a three month follow up action learning set with each group to explore the successes and challenging of the coaching in practice. This is a two hour facilitated workshop.

If you are interested in accessing this training package please contact Claire Turner Director of the Landlord Information Network, to discuss bespoke training on T: 01246 413791 or E:  


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LIN trainer Helena Taylor Knox is a Coaching and Business Psychologist and a member of the British Psychological Society. She is also a member of the Special Group for Coaching Psychology and the Association of Business Psychologists. Helena has a BSc in Behavioural Sciences from Leicester University and a MSc in Mental Health (Organisational Psychology & Psychiatry) from King’s College, London. After completing her clinical training in New York, Helena moved to Wiltshire which is now home to her and her business. She is currently undertaking her Doctorate in Coaching and Mentoring

As an Associate of the Chartered Institute of Housing (ACIH) Helena has over 17 years experience in housing and supported housing. Throughout the last seven years she has worked as a consultant delivering learning, development and coaching to many organisations both in the housing and the private sector. As a trainer, she has worked with over 30 organisations in the last six years designing and delivering bespoke in-house events focussed on organisational development. This has included working with high performing teams and teams with entrenched conflict at the opposite end.


If you are interested in accessing this training package please contact Claire Turner Director of the Landlord Information Network, to discuss bespoke training on T: 01246 413791 or E:

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