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"The Welfare Reforms workshop is extremely beneficial for staff, tenants and board members in ensuring organisations can pro-actively prepare to minimise the negative financial impact of these major reforms, on future income received from Housing Benefit and on arrears. "

Maria Murphy,
CEX, Derby Homes


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Former Tenant Arrears collections - Gone but not forgotten

  • Improve your performance
  • Reduce your FTA arrears
  • Selecting a Debt Collection Agency
  • Tracing your “ Gone Aways “
  • When to write the debt off

 

With public spending cuts hitting hard, maximising your income collection has become more important than ever.  Many organisations have taken a soft approach to the collection of FTA debt, understandably focusing on the collection of current rent arrears where their performance is closely monitored. Often the level of debt amounts to hundreds of thousands of pounds that if collected can make a real difference to your income levels.

There is no doubt that Former Tenant Debt is the hardest of all debt streams to collect but this training will help you to improve your collection rate and reduce the level of bad debt written off. This practical course will enable you to review your FTA policies and procedures and will highlight best practice that will make a real difference to your performance. 

This 1/2 day workshop presents practical solutions for social housing providers looking to maximise their FTA income, the course can be fully tailored to meet your requirements.

This in-house workshop, is constantly updated to take account of the Welfare Reforms as they take effect and is endorsed by Chris Shepherd, Neighbourhoods Manager, Housing Landlord Services, Shropshire Council who says:

“Roy Ibbotson has been there and done it, so when he delivers his training it comes not only with credibility but also with a genuine commitment to help delegates. Roy and LIN ensured that the Negotiation Skills training was geared to our needs and was full of excellent tips and advice, as well as being very motivational.

LIN’s training has ensured that we are now much better prepared to pro-actively maximise our rental income whilst at the same time still delivering excellent levels of customer service that are tailored to meet individual requirements.”

 

People who will benefit greatly from attending this course are:

  • All staff and managers involved in rent arrears and income management
  • Allocations and sign-up staff
  • Housing officers
  • Housing advice centre staff
  • Service improvement staff
  • Staff working in strategy and policy teams

 

What will they learn:

  • What information to gain at sign up that aid FTA collections.
  • The use of termination forms
  • What are positive and negative indicators
  • How to ensure agreements are affordable
  • The benefits of settlements
  • When to use a DCA and how to select one
  • Advice on tracing former tenants
  • When to write a debt off

If your goal is to achieve top performance in rental income collection, develop effective partnerships with your HB providers, maximise income for your customers and minimise arrears for your business, then this course is for YOU.

If you are interested in accessing this training package please contact Claire Turner Director of the Landlord Information Network, to discuss bespoke training on T: 01246 413791 or E: info@landlordinformationnetwork.co.uk  

 

Book Training Now >>

 

LIN trainer Roys Ibbotsons’ career has involved managing and collecting Local Authority Revenues and Housing Debts since 1974 until he joined a major Debt Collection Agency as their Housing specialist.

In 2002 Roy joined Kirklees Neighbourhood Housing (KNH) to head the Rent Arrears Recovery Unit and his team reduced the current arrears from £4.2m to £1.78m over the next 4 years. KNH were awarded 3 stars as an excellent ALMO by the Housing Inspectors during that time.

Roy now delivers training in best practice in Housing Income and Sundry Income for both Local Authorities and Housing Associations. Roy also carries out consultancy work in both of those fields, conducting reviews of current practices and making recommendations on how performance can be improved. All training and consultancy can be tailored to meet your exact requirements.

 

LIN trainer Claire Turner is a director of the Landlord Information Network and has worked in housing for the past 26 years, spending the last 5 years as Head of Network Services at the largest stand alone UK based housing consultancy, managing a number of landlord membership networks.

Prior to this she worked for 17 years in housing benefits, mainly at Sheffield City Council as a Housing Benefits manager and then for almost 4 years as the Assistant Rent Recovery Manager at Sheffield Homes. This included responsibility for the strategic development of former tenant arrears recovery processes and for improving the rents management service by training rent recovery staff in the HB regulations in order that staff could understand how to work, more effectively within the strict HB guidelines to maximise rental income, minimize arrears and to develop excellent working relationships with the local HB Department.

She is an experienced trainer with a 14 year track record of delivering bespoke training courses; she is a regular speaker at housing conferences, holds an MA in Housing Policy and Practice, is a board member of the Sheffield Credit Union and is a Corporate member of the Chartered Institute of Housing. LIN has a proven track record of working with landlords and managing agents in order to improve their knowledge, skills and expertise in the areas of Housing and Welfare Benefits, which, in turn maximises rental income whilst minimising rent arrears caused through Housing Benefit problems.

 

If you are interested in accessing this training package please contact Claire Turner Director of the Landlord Information Network, to discuss bespoke training on T: 01246 413791 or E: info@landlordinformationnetwork.co.uk

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