Former Tenant Arrears collections - Gone but not forgotten
- Improve your performance
- Reduce your FTA arrears
- Selecting a Debt Collection Agency
- Tracing your “ Gone Aways “
- When to write the debt off
With public spending cuts hitting hard, maximising your income collection has become more important than ever. Many organisations have taken a soft approach to the collection of FTA debt, understandably focusing on the collection of current rent arrears where their performance is closely monitored. Often the level of debt amounts to hundreds of thousands of pounds that if collected can make a real difference to your income levels.
There is no doubt that Former Tenant Debt is the hardest of all debt streams to collect but this training will help you to improve your collection rate and reduce the level of bad debt written off. This practical course will enable you to review your FTA policies and procedures and will highlight best practice that will make a real difference to your performance.
This 1/2 day workshop presents practical solutions for social housing providers looking to maximise their FTA income, the course can be fully tailored to meet your requirements.
This in-house workshop, is constantly updated to take account of the Welfare Reforms as they take effect and is endorsed by Chris Shepherd, Neighbourhoods Manager, Housing Landlord Services, Shropshire Council who says:
“Roy Ibbotson has been there and done it, so when he delivers his training it comes not only with credibility but also with a genuine commitment to help delegates. Roy and LIN ensured that the Negotiation Skills training was geared to our needs and was full of excellent tips and advice, as well as being very motivational.
LIN’s training has ensured that we are now much better prepared to pro-actively maximise our rental income whilst at the same time still delivering excellent levels of customer service that are tailored to meet individual requirements.”
People who will benefit greatly from attending this course are:
- All staff and managers involved in rent arrears and income management
- Allocations and sign-up staff
- Housing officers
- Housing advice centre staff
- Service improvement staff
- Staff working in strategy and policy teams
What will they learn:
- What information to gain at sign up that aid FTA collections.
- The use of termination forms
- What are positive and negative indicators
- How to ensure agreements are affordable
- The benefits of settlements
- When to use a DCA and how to select one
- Advice on tracing former tenants
- When to write a debt off
If your goal is to achieve top performance in rental income collection, develop effective partnerships with your HB providers, maximise income for your customers and minimise arrears for your business, then this course is for YOU.
If you are interested in accessing this training package please contact Claire Turner Director of the Landlord Information Network, to discuss bespoke training on T: 01246 413791 or E: firstname.lastname@example.org