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"The Welfare Reforms workshop is extremely beneficial for staff, tenants and board members in ensuring organisations can pro-actively prepare to minimise the negative financial impact of these major reforms, on future income received from Housing Benefit and on arrears. "

Maria Murphy,
CEX, Derby Homes


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Letters and telephone calls - Make them effective

Making letters effective

Telephone techniques to improve collections

 

Letters and telephones are both effective rent collection tools but which should you use at each stage. What wording should you use in your letters? This course will give you tips and advice to maximise the effectiveness of these invaluable recovery tools.

 

The course can be fully tailored to meet your requirements but will include the following:

  • Why you need to contact the tenant.
  • The different type of none payer
  • How to make the letter effective
  • How to get the envelope opened
  • The wording to use
  • Telephone effectiveness.

This 1/2 day workshop presents practical solutions for social housing providers looking to maximise their rental Income from both current and former tenants.

  

This in-house workshop, is constantly updated to take account of the Welfare Reforms as they take effect and is endorsed by Chris Shepherd, Neighbourhoods Manager, Housing Landlord Services, Shropshire Council who says:

“Roy Ibbotson has been there and done it, so when he delivers his training it comes not only with credibility but also with a genuine commitment to help delegates. Roy and LIN ensured that the Negotiation Skills training was geared to our needs and was full of excellent tips and advice, as well as being very motivational.

LIN’s training has ensured that we are now much better prepared to pro-actively maximise our rental income whilst at the same time still delivering excellent levels of customer service that are tailored to meet individual requirements.”

 

People who will benefit greatly from attending this course:

  • All staff and managers involved in rent arrears and income management
  • Housing officers
  • Housing advice centre staff
  • Service improvement staff
  • Staff working in strategy and policy teams

 

What will they learn:

  • How to make letters effective
  • Making the telephone an effective recovery tool

 

If your goal is to achieve top performance in rental income collection, develop effective partnerships with your HB providers, maximise income for your customers and minimise arrears for your business, then this course is for YOU.

If you are interested in accessing this training package please contact Claire Turner Director of the Landlord Information Network, to discuss bespoke training on T: 01246 413791 or E: info@landlordinformationnetwork.co.uk

 

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LIN trainer Roys Ibbotsons’ career has involved managing and collecting Local Authority Revenues and Housing Debts since 1974 until he joined a major Debt Collection Agency as their Housing specialist. 

In 2002 Roy joined Kirklees Neighbourhood Housing (KNH) to head the Rent Arrears Recovery Unit and his team reduced the current arrears from £4.2m to £1.78m over the next 4 years. KNH were awarded 3 stars as an excellent ALMO by the Housing Inspectors during that time. 

Roy now delivers training in best practice in Housing Income and Sundry Income for both Local Authorities and Housing Associations. Roy also carries out consultancy work in both of those fields, conducting reviews of current practices and making recommendations on how performance can be improved. All training and consultancy can be tailored to meet your exact requirements. 

 

If you are interested in accessing this training package please contact Claire Turner Director of the Landlord Information Network, to discuss bespoke training on T: 01246 413791 or E: info@landlordinformationnetwork.co.uk 

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