Letters and telephone calls - Make them effective
Making letters effective
Telephone techniques to improve collections
Letters and telephones are both effective rent collection tools but which should you use at each stage. What wording should you use in your letters? This course will give you tips and advice to maximise the effectiveness of these invaluable recovery tools.
The course can be fully tailored to meet your requirements but will include the following:
- Why you need to contact the tenant.
- The different type of none payer
- How to make the letter effective
- How to get the envelope opened
- The wording to use
- Telephone effectiveness.
This 1/2 day workshop presents practical solutions for social housing providers looking to maximise their rental Income from both current and former tenants.
This in-house workshop, is constantly updated to take account of the Welfare Reforms as they take effect and is endorsed by Chris Shepherd, Neighbourhoods Manager, Housing Landlord Services, Shropshire Council who says:
“Roy Ibbotson has been there and done it, so when he delivers his training it comes not only with credibility but also with a genuine commitment to help delegates. Roy and LIN ensured that the Negotiation Skills training was geared to our needs and was full of excellent tips and advice, as well as being very motivational.
LIN’s training has ensured that we are now much better prepared to pro-actively maximise our rental income whilst at the same time still delivering excellent levels of customer service that are tailored to meet individual requirements.”
People who will benefit greatly from attending this course:
- All staff and managers involved in rent arrears and income management
- Housing officers
- Housing advice centre staff
- Service improvement staff
- Staff working in strategy and policy teams
What will they learn:
- How to make letters effective
- Making the telephone an effective recovery tool
If your goal is to achieve top performance in rental income collection, develop effective partnerships with your HB providers, maximise income for your customers and minimise arrears for your business, then this course is for YOU.
If you are interested in accessing this training package please contact Claire Turner Director of the Landlord Information Network, to discuss bespoke training on T: 01246 413791 or E: firstname.lastname@example.org