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"The Welfare Reforms workshop is extremely beneficial for staff, tenants and board members in ensuring organisations can pro-actively prepare to minimise the negative financial impact of these major reforms, on future income received from Housing Benefit and on arrears. "

Maria Murphy,
CEX, Derby Homes


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Sign-up: Make it effective - Get the basics right for Welfare Reform

Signing up a new tenant is hopefully the start of a long relationship that both parties are happy with. Get it wrong and it could be the start of a problem tenancy.

The course can be fully tailored to meet your requirements but will include the following:

  • What information you should get from a prospective tenant at sign up
  • What information you should give a tenant
  • Vulnerable tenants

This training course presents practical solutions for social housing providers looking to maximise their rental Income and creating sustainable tenancies by getting it right, at the beginning.

 

This in-house workshop, is constantly updated to take account of the Welfare Reforms as they take effect and is endorsed by Emma Myton, Voids & Allocations Officer, Circle 33, who says:

'Great course, lots of ideas for improvement to our processes'

 

People who will benefit greatly from attending this course are:

  • All staff and managers involved in rent arrears and income management
  • Allocations and sign up staff
  • Housing officers
  • Former Tenant Arrears staff
  • Service improvement staff
  • Staff working in strategy and policy teams

 

What will they learn:

  • That effective sign ups are key to sustainable tenancies
  • Tenant profiling
  • Affordability and Capability
  • The importance of budgeting
  • How to identify vulnerable tenants
  • The key information to be obtained at sign up
  • The key information to give the tenant at sign up

 

If your goal is to achieve top performance in rental income collection, develop effective partnerships with your HB providers, maximise income for your customers and minimise arrears for your business, then this course is for YOU.

If you are interested in accessing this training package please contact Claire Turner Director of the Landlord Information Network, to discuss bespoke training on T: 01246 413791 or E: info@landlordinformationnetwork.co.uk

 

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LIN trainer Roys Ibbotsons’ career has involved managing and collecting Local Authority Revenues and Housing Debts since 1974 until he joined a major Debt Collection Agency as their Housing specialist.

In 2002 Roy joined Kirklees Neighbourhood Housing (KNH) to head the Rent Arrears Recovery Unit and his team reduced the current arrears from £4.2m to £1.78m over the next 4 years. KNH were awarded 3 stars as an excellent ALMO by the Housing Inspectors during that time.

Roy now delivers training in best practice in Housing Income and Sundry Income for both Local Authorities and Housing Associations. Roy also carries out consultancy work in both of those fields, conducting reviews of current practices and making recommendations on how performance can be improved. All training and consultancy can be tailored to meet your exact requirements.  

 

LIN trainer Rebecca Wilkie has 14 years experience, 7 of which are at a senior level delivering all aspects of Housing Management at both operational and strategic levels improving and reshaping services. She has, working as part of a management team, taken an ALMO from zero stars in 2005 to three stars from the Audit Commission in 2010.

She has extensive experience in writing, consulting on and implementing policies, procedures and strategies and has worked as part of a small team developing and delivering training and briefings to well over 500 members of staff, partners and customers as well as leading consultation sessions.

Rebecca has worked to transform services and implemented new initiatives including introducing new structures and IT systems. With the responsibility for Financial Inclusion, working with staff and partners, she has been able to ensure that arrears and legal actions are kept to a minimum with evictions reducing year on year for the past five years.

Rebecca offers a wealth of experience in training having an informal and inclusive style that engenders trust and openness within groups.

 

If you are interested in accessing this training package please contact Claire Turner Director of the Landlord Information Network, to discuss bespoke training on T: 01246 413791 or E: info@landlordinformationnetwork.co.uk

 

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