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"The Welfare Reforms workshop is extremely beneficial for staff, tenants and board members in ensuring organisations can pro-actively prepare to minimise the negative financial impact of these major reforms, on future income received from Housing Benefit and on arrears. "

Maria Murphy,
CEX, Derby Homes


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Universal Credit Training (Tenants) 1/2 day workshop

  • Should the majority of your customers claim Universal Credit?
  • Do you know the impact the changes will have on tenant's income, your arrears and your costs following the switch over?
  • Do you know the impact on your performance?

The changes to welfare benefits and the introduction of Universal Credit may have had a significant impact on your tenants, and the reforms may have also challenged landlords’ business plans. Housing providers have some tough decisions to make over the coming months and years.

The aim of this workshop is to maximise income for both landlords and tenants whilst minimising arrears. The workshop is constantly updated to take account of the changes to Universal Credit as it develops.  

This 1/2 day in-house course will give your tenants an introduction to Universal Credit and will look from a tenants perspective at how Universal Credit works, with the aim of this workshop being to maximise income for both landlords and tenants whilst minimising arrears, giving delegates a comprehensive overview and understanding of the Universal Credit system and processes.  

 

People who will benefit greatly from attending this course are:

  • Tenants
  • Tenant involvement officers
  • Residents

 

What will they learn:

  • A detailed overview of what Universal Credit includes and how it works
  • The potential impact on performance and budgets
  • Strategies to minimise the impact of the reforms
  • The benefits of partnership working
  • How to make positive differences to tenants

 

If you are interested in accessing this training package please contact Claire Turner Director of the Landlord Information Network, to discuss bespoke training on T: 01246 413791 or E: info@landlordinformationnetwork.co.uk

 

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LIN trainer Rebecca Wilkie has 14 years experience, 7 of which are at a senior level delivering all aspects of Housing Management at both operational and strategic levels improving and reshaping services.  She has, working as part of a management team, taken an ALMO from zero stars in 2005 to three stars from the Audit Commission in 2010. 

She has extensive experience in writing, consulting on and implementing policies, procedures and strategies and has worked as part of a small team developing and delivering training and briefings to well over 500 members of staff, partners and customers as well as leading consultation sessions. 

Rebecca has worked to transform services and implemented new initiatives including introducing new structures and IT systems.  With the responsibility for Financial Inclusion, working with staff and partners, she has been able to ensure that arrears and legal actions are kept to a minimum with evictions reducing year on year for the past five years. 

Rebecca offers a wealth of experience in training having an informal and inclusive style that engenders trust and openness within groups.

 

If you are interested in accessing this training package please contact Claire Turner Director of the Landlord Information Network, to discuss bespoke training on T: 01246 413791 or E: info@landlordinformationnetwork.co.uk  

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