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"The Welfare Reforms workshop is extremely beneficial for staff, tenants and board members in ensuring organisations can pro-actively prepare to minimise the negative financial impact of these major reforms, on future income received from Housing Benefit and on arrears. "

Maria Murphy,
CEX, Derby Homes

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Welfare Benefits Day 1 - (Basic) - Maximise income for your Tenants and Residents

Do you work for a Housing Association, ALMO or Local Authority? Are you a landlord or a letting agent? Do you work with people on a low income and/or disabilities? Do you need in-depth knowledge of the wide range of welfare benefits that are available and who can claim which benefits? Do you want to minimise the impact of the Welfare Reforms by maximising income for your customers? Do you work with vulnerable people?

If you have answered yes to any of the above questions, this is the course for you. This course will give attendees an in-depth understanding of the wide range of welfare benefits that are available, who can claim, which benefits can be claimed and where and how someone can make a claim , which is particularly useful given the cuts to benefits and the far-reaching implications of the welfare reforms which are impacting on low-income families, customers with disabilities, vulnerable tenants and residents etc.

This in-house course, is constantly updated to take account of the Welfare Reforms as they take effect and is endorsed by Liz Howse, Financial Wellbeing Officer, Helena Partnerships  who says:

'The trainer was very knowledgeable and friendly. I enjoyed the course and I learnt a lot. Good pace.' 

This full day course also looks at future changes including Council Tax support and Universal Credit. This course also looks at extra help your tenants and residents could be entitled to e.g. Discretionary Housing Payments, Social Funds, Loans etc.


People who will benefit greatly from attending this course are:

  • Housing Officers
  • Rent Arrears Staff
  • Income maximisation Officers
  • Homelessness Officers
  • Housing Advice Centre staff
  • Welfare Rights staff
  • Tenants
  • Landlords
  • Care Workers
  • People looking after vulnerable young persons and adults

What will they learn:

  • Means Tested Benefits
  • Non-means tested benefits
  • Contribution based benefits
  • Universal Credit and its impact
  • Housing Benefit
  • Council Tax Benefit and Council Tax Support
  • Disability Living Allowance/Personal Independence Payment
  • Tax Credits
  • Discretionary Benefits available to customer
  • Extra help that could be available
  • Where to signpost customers to

If your goal is to prevent arrears, achieve top performance in rental income collection, and maximise income for your tenants and your business, then this course is for YOU.

If you are interested in accessing this training package please contact Claire Turner Director of the Landlord Information Network, to discuss bespoke training on T: 01246 413791 or E:


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LIN trainer Rebecca Wilkie has 14 years experience, 7 of which are at a senior level delivering all aspects of Housing Management at both operational and strategic levels improving and reshaping services.  She has, working as part of a management team, taken an ALMO from zero stars in 2005 to three stars from the Audit Commission in 2010. 

She has extensive experience in writing, consulting on and implementing policies, procedures and strategies and has worked as part of a small team developing and delivering training and briefings to well over 500 members of staff, partners and customers as well as leading consultation sessions. 

Rebecca has worked to transform services and implemented new initiatives including introducing new structures and IT systems.  With the responsibility for Financial Inclusion, working with staff and partners, she has been able to ensure that arrears and legal actions are kept to a minimum with evictions reducing year on year for the past five years. 

Rebecca offers a wealth of experience in training having an informal and inclusive style that engenders trust and openness within groups.


If you are interested in accessing this training package please contact Claire Turner Director of the Landlord Information Network, to discuss bespoke training on T: 01246 413791 or E:  

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