Member Login:


"The Welfare Reforms workshop is extremely beneficial for staff, tenants and board members in ensuring organisations can pro-actively prepare to minimise the negative financial impact of these major reforms, on future income received from Housing Benefit and on arrears. "

Maria Murphy,
CEX, Derby Homes

Home > Training Courses >>

Equality and Diversity in Practice

The Equality Act has provided new challenges for the Housing sector. However, the need to ensure legislative compliance now has to be balanced against the need to protect vulnerable customers from the effects of welfare reforms and a requirement to concentrate on business priorities. This course provides delegates with a good foundation of knowledge, skills and awareness to start appreciating the impact of equal opportunities and the value of diversity within the changing operating environment.

This course not only positions and explores appropriate legislation but goes a step further to look at the value to organisations of sound equality and diversity practices. Exercises examine specific examples for deeper understanding.

Is your organisation balancing its legislative requirements against the overall business priorities?  

Ensure your staff understanding the requirements of the Equality Act and are informed to make sensible business decisions within the ever changing operating environment.


The course will cover the following topics, which can be tailored to meet your specific needs and delivered in-house:

  • The Equality Act
  • The protective characteristics
  • Equality and Impact Assessments – making them work for you
  • Customer profiling/insight
  • Vulnerability
  • Balancing equalities against business priorities


People who will benefit greatly from attending this course are:

  • Policy makers
  • Housing Managers
  • Housing Officers
  • Board members
  • Equality and Diversity staff


What will they learn:

  • An understanding of the legal background to the Equality Act
  • A wider understanding of what social housing organisations’ management must do to comply
  • A wider awareness of protected groups and vulnerable customers
  • Greater Confidence in using Equality Impact Assessment as a business tool

If you are interested in accessing this training package please contact Claire Turner Director of the Landlord Information Network, to discuss bespoke training on T: 01246 413791 or E: 


Book Training Now >>


LIN trainer Paul Webb has 32 years of experience, 13 of which are at senior level delivering both customer facing policy and strategies and excellent operational services. Paul has worked for both a large Housing Association group and has been part of an executive management team at a two star ALMO. 

Paul has wide ranging experience in development and implementation of housing management policies and procedures. As Group lead for Equality and Diversity and Financial Inclusion strategy, policy and regulatory compliancein his last role Paul was able to ensure the implications of the Equality Act, Localism Act and Welfare reforms were considered and a number of new policies and initiatives implemented. 

Paul has extensive experience in developing and delivering training to both staff and customers. He has an approach and ensures through straight forward communication methods that training material is delivered in an uncomplicated way.


If you are interested in accessing this training package please contact Claire Turner Director of the Landlord Information Network, to discuss bespoke training on T: 01246 413791 or E:

2019 Landlord Information Network - All rights reserved - Tel: 01246 413791 - Email:

Company Registration No. 7485861 | Registered in England and Wales | VAT Registration No. GB 110791246