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"The Welfare Reforms workshop is extremely beneficial for staff, tenants and board members in ensuring organisations can pro-actively prepare to minimise the negative financial impact of these major reforms, on future income received from Housing Benefit and on arrears. "

Maria Murphy,
CEX, Derby Homes

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Welfare Benefits 1/2 day workshop - (Basic overview) - Maximise Income for your Tenants and Residents

Do you work for a Housing Association, ALMO or Local Authority? Are you a landlord or a letting agent? Do you work with homeless people or with people who are vulnerable and require extra help with their living costs? 

Are your tenants struggling to cope with reduced income due to Welfare Reform? Do you want to minimise the impact of the Welfare Reforms by maximising income for your customers? 

Could your staff benefit from a course which explores the help available, the qualifying criteria and where to claim additional benefits that your tenants and residents may be entitled to? 

This half day practical workshop will look, in detail at the extra help that is available to low-income families, customers with disabilities, vulnerable tenants and residents, homeless people etc.


People who will benefit greatly from attending this course are:  

  • Housing Officers
  • Homelessness Officers
  • Housing Advice Centre staff
  • Welfare Rights staff
  • Tenants
  • Landlords
  • Care Workers
  • People looking after vulnerable young persons and adults


What will they learn: 

  • Social Fund
  • Crisis Loan
  • Cold Weather Payment
  • Winter Fuel Payment
  • Disability Living Allowance
  • Personal Independence Payment (PIP)
  • Attendance Allowance
  • Carers Allowance
  • Invalid Care Allowance
  • Discretionary Housing Payment
  • Hardship Fund (Council Tax Support)
  • Statutory Maternity Pay
  • Statutory Paternity Pay
  • Statutory Adoption Pay
  • Bereavement Allowance
  • Bereavement Benefit
  • Home improvement Grants
  • Warm Front Grants
  • Disabled Facilities Grant
  • Student Grants/loans 
  • Council Tax Exemptions


If you aim to ensure that you, your staff or your colleagues know about the different grants, benefits and help available to people then this course is for YOU.

If you are interested in accessing this training package please contact Claire Turner Director of the Landlord Information Network, to discuss bespoke training on T: 01246 413791 or E: 


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LIN trainer Nadia Kauser is a Qualified Benefits technician with over 16 years experience of working in Local Government, within the Benefits Department. Currently working as a Client & Subsidy officer, she is responsible for the daily monitoring of the Housing & Council Tax Benefit contract, which has been outsourced to Liberata. Nadia ensures that the correct Regulations and Legislation have been applied to the Housing and Council Tax Benefit claims processed by Liberata. She has an excellent understanding of all Social Security Benefits and of Welfare Reform and its impact on both landlords and tenants. Nadia has developed finely honed negotiation skills which she uses when working with Liberata and other local key stakeholders.

Prior to this role Nadia worked as a Benefits Assessor and a Customer Service Officer.  Nadia has excellent communication skills she has always maintained a high level of expertise in her work.

Nadia has spent some considerable time delivering training sessions in Customer Services, Welfare Reform and Welfare Rights training courses and workshops.


If you are interested in accessing this training package please contact Claire Turner Director of the Landlord Information Network, to discuss bespoke training on T: 01246 413791 or E:

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