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"The Welfare Reforms workshop is extremely beneficial for staff, tenants and board members in ensuring organisations can pro-actively prepare to minimise the negative financial impact of these major reforms, on future income received from Housing Benefit and on arrears. "

Maria Murphy,
CEX, Derby Homes

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Council Tax Support

Do your tenants claim Council Tax Benefit? Are you aware, Council Tax Benefit has been abolished on 31 March 2013? This will mean that many of your tenants will have to pay Council Tax for the first time. Those tenants receiving some reduction under the old Council Tax Benefit Scheme are likely to find their council tax support decreasing and their council tax bill increasing. Would you like to know the reason for this? Would you like to know about the new schemes and how they will work? Do you want to know how it will be assessed and how you can ensure tenants receive their maximum eligibility under the new scheme of council tax support? Would you like to know about the discretionary funds available that could offer help and support to help tenants meet any shortfall?


If so, look no further, this 1/2 day workshop is for you. It will provide you with the latest knowledge and guidance and updates on the new  council tax support schemes, allowing you to offer advice to your tenants, clients, customers, families and friends on how they can take steps to maximise their entitlement to support under these new support schemes.


People who will benefit greatly from this course are:

  • Landlords and agents with tenants who will be effected
  • Landlords and agents who regularly apply for a Class C Exemption on a property being vacated (as some changes to exemptions may apply)
  • Advice agencies offering advice to claimants or vulnerable groups
  • Staff supporting tenants who currently receive Council Tax Benefit
  • People receiving Council Tax Benefit  


What will they learn:

  • Background to the old and new scheme
  • A detailed overview of the new Council Tax Support Schemes
  • Who will be affected and which groups of people are protected
  • Ways of maximising entitlements
  • Discretionary help that could be available and ways of ensuring that you/your tenants fulfil the criteria
  • Ways of applying for this support


If you want to ensure you have knowledge of the new Council Tax Support, and be able to offer advice confidentially, providing support and guidance, to maximise entitlement then this course is for YOU!


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LIN trainer Nadia Kauser is a Qualified Benefits technician with over 16 years experience of working in Local Government, within the Benefits Department. Currently working as a Client & Subsidy officer, she is responsible for the daily monitoring of the Housing & Council Tax Benefit contract, which has been outsourced to Liberata. Nadia ensures that the correct Regulations and Legislation have been applied to the Housing and Council Tax Benefit claims processed by Liberata. She has an excellent understanding of all Social Security Benefits and of Welfare Reform and its impact on both landlords and tenants. Nadia has developed finely honed negotiation skills which she uses when working with Liberata and other local key stakeholders.

Prior to this role Nadia worked as a Benefits Assessor and a Customer Service Officer.  Nadia has excellent communication skills she has always maintained a high level of expertise in her work.

Nadia has spent some considerable time delivering training sessions in Customer Services, Welfare Reform and Welfare Rights training courses and workshops.


If you are interested in accessing this training package please contact Claire Turner Director of the Landlord Information Network, to discuss bespoke training on T: 01246 413791 or E:

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