Financial Inclusion Training for Landlords - Building Relationships, Working Differently
Are your staff and your organisation ready for Direct Payments?
This LIN training course will enable landlords to design their strategy for managing the anticipated impact of this welfare reform and will equip frontline officers with the financial inclusion capability they will need to deliver it.
In the current economic climate, landlords increasingly have to support tenants in financial distress. The anticipated impact of welfare reform will place even greater demands on their organisational capacity to provide tenants with personal budgeting support and money advice.
To be phased in from October 2013, Universal Credit will radically change the way in which benefits are paid towards the rent of working-age tenants. Unless tenants qualify for alternative payment arrangements on grounds of vulnerability, their housing costs will be paid directly to them, for them to pay their landlords.
The experiences of the projects piloting Direct Payments confirm the worry that these changes will lead to increased rent arrears. Importantly, they also suggest that this threat is best managed if landlords are equipped to help tenants resolve the financial barriers preventing them from paying their rent in full. To do so, landlords must foster supportive relationships with their tenants, build partnerships with specialist advice/support agencies, and work differently to control rent arrears.
People who will benefit greatly from attending this course are:
- All staff and managers involved in rent arrears and income management
- Allocations and sign-up staff
- Housing officers
- Housing advice centre staff
- All staff and managers involved in financial inclusion, income maximisations and welfare benefits advice work
- Staff responsible for delivering or managing frontline tenant services, who have little or no money advice expertise.
Understanding the context
- Direct Payments, 'vulnerability' and alternative payment arrangements
- The causes and effects of debt
- Enagaging and working with people in financial distress
- Money advice basics
- Action planning and next steps
- Partnership/referral mechanisms
What will they learn:
- Appreciate the implications of Direct Payments
- Understand the causes and effects of debt
- Engage effectively with tenants in financial distress
- Help tenants develop their financial capability
- Draw up financial statement and differentiate between priority and non-priority debts
- Advise on options and remedies, and know when to refer to specialist services
If you are interested in accessing this training package please contact Claire Turner Director of the Landlord Information Network, to discuss bespoke training on T: 01246 413791 or E: firstname.lastname@example.org