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"The Welfare Reforms workshop is extremely beneficial for staff, tenants and board members in ensuring organisations can pro-actively prepare to minimise the negative financial impact of these major reforms, on future income received from Housing Benefit and on arrears. "

Maria Murphy,
CEX, Derby Homes

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Debt Awareness

With reducing incomes and increasing prices how are you helping your tenants cope with financial strains?

The changes to the economy as well as the welfare benefits system are having a significant impact on tenants incomes and subsequently their ability to pay their rent.  As landlords it is important that we are able to support our customers to ensure that we can safeguard our income. Book this course now to maximise income for your tenants! 


Having more money in their pocket will help tenants be better able to pay their rent 

This workshop will help you understand the options customers have and the advantages to your organisation of your staff pro-actively working with your customers to give them the skills to enable them to get more for their money as well as give them the ability to understand what assistance is out there should they need it.


It will give your staff a better understanding of the current and future changes and the effects they will have on both your business and on your customers as well as the strategies that could be adopted to minimise the impact. This workshop presents practical solutions for social housing providers looking to reduce income risk.   


People who will benefit greatly from attending this course are:

  • All staff and managers involved in rent arrears, income management and Financial Inclusion
  • Resident Involvement Staff
  • Housing officers
  • Homelessness officers
  • Housing advice centre staff
  • Service improvement staff
  • Staff working in strategy and policy teams 

What will they learn:

  • An overview of the changes
  • How to spot the signs
  • How to get the most from income and expenditure forms
  • How to live on a budget 
  • An understanding of the impacts on customers
  • An understanding of the impacts on your business
  • How to get the most from your customers
  • How to work with partners


If you are interested in accessing this training package please contact Claire Turner Director of the Landlord Information Network, to discuss bespoke training on T: 01246 413791 or E: 


Book Training Now >>


LIN trainer Rebecca Wilkie has 14 years experience, 7 of which are at a senior level delivering all aspects of Housing Management at both operational and strategic levels improving and reshaping services.  She has, working as part of a management team, taken an ALMO from zero stars in 2005 to three stars from the Audit Commission in 2010. 

She has extensive experience in writing, consulting on and implementing policies, procedures and strategies and has worked as part of a small team developing and delivering training and briefings to well over 500 members of staff, partners and customers as well as leading consultation sessions. 

Rebecca has worked to transform services and implemented new initiatives including introducing new structures and IT systems.  With the responsibility for Financial Inclusion, working with staff and partners, she has been able to ensure that arrears and legal actions are kept to a minimum with evictions reducing year on year for the past five years. 

Rebecca offers a wealth of experience in training having an informal and inclusive style that engenders trust and openness within groups.


If you are interested in accessing this training package please contact Claire Turner Director of the Landlord Information Network, to discuss bespoke training on T: 01246 413791 or E:  

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