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"The Welfare Reforms workshop is extremely beneficial for staff, tenants and board members in ensuring organisations can pro-actively prepare to minimise the negative financial impact of these major reforms, on future income received from Housing Benefit and on arrears. "

Maria Murphy,
CEX, Derby Homes

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Welfare Benefits Day 2 (Advanced) - Maximise Income for your Tenants and Residents

Are you a landlord? Do you work for a Housing Association, ALMO or Local Authority? Are you a Letting agent? Do you work with people with low income and disabilities? Do you require knowledge of the current Welfare Benefits available?  Do you work with vulnerable people?

If you answer yes to any of the above questions, then look no further, this course is for you. It not only provides you with an insight of the Benefits world but also provides you with an explanation of when and how people can claim benefits if they have low income or have vulnerability issues. 

This course refers to current Regulations and Legislations where necessary. This course will give you information about benefits and the extra help that many people are unaware that they can claim.

People who will benefit greatly from attending this course are:

  • Housing Officers
  • Homelessness Officers
  • Housing Advice Centre staff
  • Welfare Rights staff
  • Tenants
  • Landlords
  • Care Workers
  • People looking after vulnerable young persons and adults


What will they learn:

  • Statutory Sickness Pay
  • Statutory Maternity Pay
  • Statutory Paternity Pay
  • Statutory Adoption Pay
  • Industrial Injures Benefit
  • War Widows Benefit/War Widowers Benefit
  • Invalidity Benefit
  • Bereavement Benefit
  • War Disablement Pension
  • Tax Credits
  • Appeals and Overpayments


If you aim to ensure that your staff is aware of the current benefits system and is able to advise on the impact of the Welfare Reform, understanding the effects it will have on the Local Authorities, landlords and tenants then this course is for YOU.

If you are interested in accessing this training package please contact Claire Turner Director of the Landlord Information Network, to discuss bespoke training on T: 01246 413791 or E:


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LIN trainer Rebecca Wilkie has 14 years experience, 7 of which are at a senior level delivering all aspects of Housing Management at both operational and strategic levels improving and reshaping services.  She has, working as part of a management team, taken an ALMO from zero stars in 2005 to three stars from the Audit Commission in 2010. 

She has extensive experience in writing, consulting on and implementing policies, procedures and strategies and has worked as part of a small team developing and delivering training and briefings to well over 500 members of staff, partners and customers as well as leading consultation sessions. 

Rebecca has worked to transform services and implemented new initiatives including introducing new structures and IT systems.  With the responsibility for Financial Inclusion, working with staff and partners, she has been able to ensure that arrears and legal actions are kept to a minimum with evictions reducing year on year for the past five years. 

Rebecca offers a wealth of experience in training having an informal and inclusive style that engenders trust and openness within groups.


If you are interested in accessing this training package please contact Claire Turner Director of the Landlord Information Network, to discuss bespoke training on T: 01246 413791 or E:  

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