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"The Welfare Reforms workshop is extremely beneficial for staff, tenants and board members in ensuring organisations can pro-actively prepare to minimise the negative financial impact of these major reforms, on future income received from Housing Benefit and on arrears. "

Maria Murphy,
CEX, Derby Homes

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Universal Credit - Your Questions Answered

Are you a Landlord and have tenants who claim Housing Benefit? If yes, how much do you know about Universal Credit and how this will change the way rent is paid through the benefit system? Did you know that Universal Credit will be paid direct to your tenant on a monthly basis? How are you going to minimise the impact of this? 

  • Do you want to know the dates your tenants will get paid?
  • Is it paid by cheque or Bacs?
  • Do you want to know what will happen if your tenant/resident doesn’t have a bank/building society account?
  • Are there any circumstances in which you can request payments to come to you?
  • What happens if your tenant is vulnerable?
  • Will you have authority to access your tenants claim online? 


If you are interested in the answers to the above questions, then this workshop is for you - it will help answer your questions, give staff confidence and will show you ways to minimise the impact of the introduction of Universal Credit. 

This workshop will give you tips and techniques that will help you and your tenants through the claiming process and throughout the life of the Universal Credit claim. 

People who will benefit greatly from attending this course are:

  • All staff and managers involved in rent arrears and income management
  • Housing Allocation Officers
  • Housing Officers
  • Homelessness Officers
  • Housing Advice Centre Officers
  • Voluntary and Charitable Groups dealing with homelessness and resettlement
  • Private Landlords
  • Tenants
  • Welfare Benefit Advisors


What will they learn:

  • Background to Universal Credit
  • Dates and time frames for introduction
  • Different Payment methods
  • Sanctions/suspended claims
  • The effect of Overpayments/Underpayments
  • Your authority to discuss claims
  • Vulnerable tenants and their payment methods
  • Change of circumstances, Informing process and the effects.
  • Liaison with DWP, telephone or online


If you want to provide your tenants with full guidance and support then this course is for YOU!

If you are interested in accessing this training package please contact Claire Turner Director of the Landlord Information Network, to discuss bespoke training on T: 01246 413791 or E: 


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LIN trainer Rebecca Wilkie has 14 years experience, 7 of which are at a senior level delivering all aspects of Housing Management at both operational and strategic levels improving and reshaping services.  She has, working as part of a management team, taken an ALMO from zero stars in 2005 to three stars from the Audit Commission in 2010. 

She has extensive experience in writing, consulting on and implementing policies, procedures and strategies and has worked as part of a small team developing and delivering training and briefings to well over 500 members of staff, partners and customers as well as leading consultation sessions. 

Rebecca has worked to transform services and implemented new initiatives including introducing new structures and IT systems.  With the responsibility for Financial Inclusion, working with staff and partners, she has been able to ensure that arrears and legal actions are kept to a minimum with evictions reducing year on year for the past five years. 

Rebecca offers a wealth of experience in training having an informal and inclusive style that engenders trust and openness within groups.


If you are interested in accessing this training package please contact Claire Turner Director of the Landlord Information Network, to discuss bespoke training on T: 01246 413791 or E:  

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