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"The Welfare Reforms workshop is extremely beneficial for staff, tenants and board members in ensuring organisations can pro-actively prepare to minimise the negative financial impact of these major reforms, on future income received from Housing Benefit and on arrears. "

Maria Murphy,
CEX, Derby Homes

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Personal Independence Payment (DLA to PIP)

Are you a Landlord/Housing Association with tenants/residents who claim Disability Living Allowance?

Did you know that from June 2013 Personal Independence Payment (also known as PIP) has replaced Disability Living Allowance (also known as DLA) and has seen many claimants who previously received Disability living Allowance, have their benefit stopped under the Personal Independence Payment rules?


This is a very worrying situation for tenants and landlords alike - if your organisations houses a number of tenants in receipt of disability benefits who will be affected by this change, which will in turn affect your rental income then why not book this course where you will learn everything you need to know to maximise the chances of a successful claim for PIP, including; why this benefit has changed, who is affected and the differences between DLA and PIP.


The aim of the workshop is to maximise income for both landlords and tenants whilst minimising arrears. The workshop is constantly updated to take account of any changes to legislation, policy and procedures set by DWP.


People who will benefit greatly from attending this course are:

  • All staff and managers involved in rent arrears and income management
  • Housing Allocation Officers
  • Housing Officers
  • Homelessness Officers
  • Housing Advice Centre Officers
  • Voluntary and Charitable Groups dealing with homelessness and resettlement
  • Private Landlords
  • Tenants
  • Welfare Benefit Advisors


What will they learn:

  • Background to Personal independence Payment
  • The differences between DLA and PIP
  • Who is affected?
  • The different rates and awards
  • The submission process
  • The assessment process
  • How to achieve a successful outcome.
  • Negative outcomes and the reason why
  • How this will affect other benefits.
  • Options available
  • Premiums and extra benefits that can be claimed
  • Sanctions/suspended claims
  • How to challenge decision? Time limits?
  • How to appeal? How to submit evidence?
  • Timescales and success rate for appeals
  • How the nil PIP award can affect other benefit award and options available?
  • The effect of Overpayments/Underpayments


If your goal is to prevent arrears, achieve top performance in rental income collection, and maximise income for your tenants and your business, then this course is for YOU.

If you are interested in accessing this training package please contact Claire Turner Director of the Landlord Information Network, to discuss bespoke training on T: 01246 413791 or E:


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LIN trainer Nadia Kauser is a Qualified Benefits technician with over 16 years experience of working in Local Government, within the Benefits Department. Currently working as a Client & Subsidy officer, she is responsible for the daily monitoring of the Housing & Council Tax Benefit contract, which has been outsourced to Liberata. Nadia ensures that the correct Regulations and Legislation have been applied to the Housing and Council Tax Benefit claims processed by Liberata. She has an excellent understanding of all Social Security Benefits and of Welfare Reform and its impact on both landlords and tenants. Nadia has developed finely honed negotiation skills which she uses when working with Liberata and other local key stakeholders.

Prior to this role Nadia worked as a Benefits Assessor and a Customer Service Officer.  Nadia has excellent communication skills she has always maintained a high level of expertise in her work.

Nadia has spent some considerable time delivering training sessions in Customer Services, Welfare Reform and Welfare Rights training courses and workshops.


If you are interested in accessing this training package please contact Claire Turner Director of the Landlord Information Network, to discuss bespoke training on T: 01246 413791 or E:

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