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"The Welfare Reforms workshop is extremely beneficial for staff, tenants and board members in ensuring organisations can pro-actively prepare to minimise the negative financial impact of these major reforms, on future income received from Housing Benefit and on arrears. "

Maria Murphy,
CEX, Derby Homes

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Budgeting Support, Financial Inclusion and Benefit Direct


With Welfare Reform reducing incomes and prices for shopping, utilities and fuel all increasing, poor budgeting skills will lead to tenants having increased levels of rent arrears. In addition, changes to the way benefits have been traditionally paid, such as Universal Credit mean tenants will be paid calendar monthly, in arrears and will have their housing element paid directly to them in the majority of cases. This is going to require significant financial and budgeting skills, in order to ensure the rent and bills are paid and the money lasts until the end of each month.

  • Are you helping your tenants cope with the financial strains of Welfare Reform?

The changes to housing and welfare benefits will have a significant impact on tenant’s income but the reforms look set to have an even greater impact on landlord’s business plans.  


If you answer yes to the following questions your organisation will benefit greatly from this course:

  • Are the majority of your tenants in receipt of benefits?        
  • Will the majority of your customers claim Universal Credit?         
  • Do you want to maximise your tenants income and improve their budgeting skills in order to minimise your risk of rent arrears?


This training for operational, front-line and strategic staff will show you the advantages of working with your customers to give them the skills to enable them to be better able to manage their money, in addition to the Welfare Reform changes and the impact they will have on both your business and on your customers. The training will also look at the strategies that could be adopted by forward-thinking organisations to minimise the impact of benefit paid direct to customers - Having more money in their pocket and the rent first message will make your tenants better able to pay their rent.


This workshop presents practical solutions for social housing providers looking to reduce risk to rental income.  


People who will benefit greatly from attending this course:

  • All staff and managers involved in rent arrears, income management and Financial Inclusion
  • Resident Involvement Staff
  • Housing officers
  • Homelessness officers
  • Housing advice centre staff
  • Service improvement staff
  • Staff working in strategy and policy teams



What will they learn?

  •  How bad budgeting leads to Rent arrears
  •  Why provide help? Who benefits
  •  Debts and signposting
  •  Prioritising debts
  •  Maximising income
  •  Minimising expenditure
  •  Cost of credit
  •  Budgeting - Income and expenditure
  •  Financial inclusion
  •  Ongoing budget management
  •  Strategies to adopt

If you aim to ensure that your staff is aware of the current benefits system and is able to advise on the impact of the Welfare Reform, understanding the effects it will have on the Local Authorities, landlords and tenants then this course is for YOU.

If you are interested in accessing this training package please contact Claire Turner Director of the Landlord Information Network, to discuss bespoke training on T: 01246 413791 or E:


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Viv Ashley is a lead associate and trainer for Landlord Information Network, in addition to being a freelance writer with expertise in housing and homelessness law and tenancy sustainment. She is currently completing a doctorate at the University of Essex which considers the efficacy of social welfare policies that seek to promote personal autonomy and responsibility. Prior to this, she worked for many years within the social welfare sector, latterly for Shelter, providing legal advice and assistance to people who were homeless, threatened with eviction or badly housed. Viv has experience of developing and delivering training on housing and welfare rights, and on the provisions of the Mental Capacity Act 2005, and is practised at tailoring materials to the needs of a broad range of different audiences, from academics to frontline professionals.


Rebecca Wilkie is a lead associate and trainer for Landlord Information Network and has 14 years experience, 7 of which are at a senior level delivering all aspects of Housing Management at both operational and strategic levels improving and reshaping services.  She has, working as part of a management team, taken an ALMO from zero stars in 2005 to three stars from the Audit Commission in 2010. 

She has extensive experience in writing, consulting on and implementing policies, procedures and strategies and has worked as part of a small team developing and delivering training and briefings to well over 500 members of staff, partners and customers as well as leading consultation sessions. 

Rebecca has worked to transform services and implemented new initiatives including introducing new structures and IT systems.  With the responsibility for Financial Inclusion, working with staff and partners, she has been able to ensure that arrears and legal actions are kept to a minimum with evictions reducing year on year for the past five years. 

Rebecca offers a wealth of experience in training having an informal and inclusive style that engenders trust and openness within groups.


If you are interested in accessing this training package please contact Claire Turner Director of the Landlord Information Network, to discuss bespoke training on T: 01246 413791 or E: 

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