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"The Welfare Reforms workshop is extremely beneficial for staff, tenants and board members in ensuring organisations can pro-actively prepare to minimise the negative financial impact of these major reforms, on future income received from Housing Benefit and on arrears. "

Maria Murphy,
CEX, Derby Homes


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Welfare Benefit and Debt Course for Housing Staff

With Welfare Reform and incomes reducing in real terms, increasing prices for food and utilities as well as poor budgeting skills, not only are tenants struggling to make rent payments but they are also struggling to make payments towards Former Arrears and Sundry Debts having significant impacts on landlords business plans.

This course will show front line staff as well as strategic officers how to incorporate best practice collection ideas, how to work with customers to ensure debts are paid as well as looking at prevention ideas.  It will help your staff understand the difficulties customers may be facing and the reasons they are unable to make payments, making your staff better prepared to deal with issues and make appropriate arrangements.

It will give your staff a better understanding of current and future issues allowing them to prepare for future impacts.
 

People who will benefit greatly from attending this course are:

  • All staff and managers involved in rent arrears, income management and Financial Inclusion
  • Resident Involvement Staff
  • Housing officers
  • Homelessness officers
  • Housing advice centre staff
  • Service improvement staff
  • Staff working in strategy and policy teams 
     

What will they learn:

  • The background
  • The signs of debt
  • Interviewing
  • The advice section
  • Making appropriate arrangements
  • Taking a corporate approach (sharing information etc.)
  • Best practice
  • What should be in the collection policy
  • Court Process
     

If you are interested in accessing this training package please contact Claire Turner Director of the Landlord Information Network, to discuss bespoke training on T: 01246 413791 or E: info@landlordinformationnetwork.co.uk

 

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LIN trainer Rebecca Wilkie has 14 years experience, 7 of which are at a senior level delivering all aspects of Housing Management at both operational and strategic levels improving and reshaping services.  She has, working as part of a management team, taken an ALMO from zero stars in 2005 to three stars from the Audit Commission in 2010. 

She has extensive experience in writing, consulting on and implementing policies, procedures and strategies and has worked as part of a small team developing and delivering training and briefings to well over 500 members of staff, partners and customers as well as leading consultation sessions. 

Rebecca has worked to transform services and implemented new initiatives including introducing new structures and IT systems.  With the responsibility for Financial Inclusion, working with staff and partners, she has been able to ensure that arrears and legal actions are kept to a minimum with evictions reducing year on year for the past five years. 

Rebecca offers a wealth of experience in training having an informal and inclusive style that engenders trust and openness within groups.

 

If you are interested in accessing this training package please contact Claire Turner Director of the Landlord Information Network, to discuss bespoke training on T: 01246 413791 or E: info@landlordinformationnetwork.co.uk  

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