Welfare Benefit and Debt Course for Housing Staff
With Welfare Reform and incomes reducing in real terms, increasing prices for food and utilities as well as poor budgeting skills, not only are tenants struggling to make rent payments but they are also struggling to make payments towards Former Arrears and Sundry Debts having significant impacts on landlords business plans.
This course will show front line staff as well as strategic officers how to incorporate best practice collection ideas, how to work with customers to ensure debts are paid as well as looking at prevention ideas. It will help your staff understand the difficulties customers may be facing and the reasons they are unable to make payments, making your staff better prepared to deal with issues and make appropriate arrangements.
It will give your staff a better understanding of current and future issues allowing them to prepare for future impacts.
People who will benefit greatly from attending this course are:
- All staff and managers involved in rent arrears, income management and Financial Inclusion
- Resident Involvement Staff
- Housing officers
- Homelessness officers
- Housing advice centre staff
- Service improvement staff
Staff working in strategy and policy teams
What will they learn:
- The background
- The signs of debt
- The advice section
- Making appropriate arrangements
- Taking a corporate approach (sharing information etc.)
- Best practice
- What should be in the collection policy
If you are interested in accessing this training package please contact Claire Turner Director of the Landlord Information Network, to discuss bespoke training on T: 01246 413791 or E: firstname.lastname@example.org