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"The Welfare Reforms workshop is extremely beneficial for staff, tenants and board members in ensuring organisations can pro-actively prepare to minimise the negative financial impact of these major reforms, on future income received from Housing Benefit and on arrears. "

Maria Murphy,
CEX, Derby Homes

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Third Party Deductions For Rent Arrears & Alternative Payment Arrangements

Are you a Landlord with tenants who claim Housing Benefit? If yes, how much do you know about Universal Credit, third party deductions for rent arrears, alternative payment arrangements and how these changes will impact on the way rent is paid through the benefit system?

Many landlords are already feeling the negative impact on income collections from the harsh benefits sanctions regime, in addition to concern around the introduction of Universal Credit which will be paid directly to tenants on a monthly basis. From experience we know that these reforms mean that some tenants may choose not to use their benefits to pay their rent.

This brand new bespoke full day course will give you a brief overview of Universal Credit and will negotiate the maze of how to effectively maximise your rent recovery rates through efficient use of third party deductions and alternative payment arrangements.

People who will benefit greatly from attending this course are:

  • All staff and managers involved in rent arrears and income management
  • Housing Allocation Officers
  • Housing Officers
  • Homelessness Officers
  • Housing Advice Centre Officers
  • Voluntary and Charitable Groups dealing with homelessness and resettlement
  • Private Landlords
  • Tenants
  • Welfare Benefit Advisors


What will they learn:

  • Brief background to Universal Credit
  • Overpayments and Rent Arrears
  • What circumstances can landlords request payments to come to them?
  • What happens if your tenant is vulnerable?
  • Third Party Deductions - who can apply and how to apply
  • Paying housing costs directly to a landlord rather than a tenant
  • Splitting household Universal Credit payments to two adult members of the household
  • Increasing the frequency of payments
  • Limitations applicable to deductions
  • Priority between debts
  • Liaison with DWP


If you want to maximise your income and improve recovery rates then this course is for YOU!

If you are interested in accessing this training package please contact Claire Turner Director of the Landlord Information Network, to discuss bespoke training on T: 01246 413791 or E:


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LIN trainer Liz Poxon has over 21 years experience of working within the  social sector housing.

Liz’s most recent role was as a Housing Coordinator working for  Sheffield Homes ALMO, within the Income Management Unit.  This role involved managing a specialist rent recovery team which had specific responsibility for maximising customers housing benefit income whilst reducing rent arrears, therefore enabling customers to sustain a stress free, long-term tenancy. 

Liz’s focus at Sheffield Homes was specifically centred around prevention – preventing rent arrears, preventing legal action, preventing eviction, preventing homelessness.  A crucial aspect of this role involved introducing new practices, developing and maintaining a good working relationship with the housing benefits contractor, and pro-actively responding to changes in the housing and welfare benefit system.

Prior to this Liz worked in housing benefits for a period of 10 years in a variety of roles.  The different roles involved having in-depth knowledge and understanding of the complex housing benefits regulations in order to interpret the changes and to train and supervise teams of staff who were working to the strict housing benefit guidelines.

three stars from the Audit Commission in 2010. 

She has extensive experience in writing, consulting on and implementing policies, procedures and strategies and has worked as part of a small team developing and delivering training and briefings to well over 500 members of staff, partners and customers as well as leading consultation sessions. 

Rebecca has worked to transform services and implemented new initiatives including introducing new structures and IT systems.  With the responsibility for Financial Inclusion, working with staff and partners, she has been able to ensure that arrears and legal actions are kept to a minimum with evictions reducing year on year for the past five years. 

Rebecca offers a wealth of experience in training having an informal and inclusive style that engenders trust and openness within groups.


If you are interested in accessing this training package please contact Claire Turner Director of the Landlord Information Network, to discuss bespoke training on T: 01246 413791 or E:

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