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"The Welfare Reforms workshop is extremely beneficial for staff, tenants and board members in ensuring organisations can pro-actively prepare to minimise the negative financial impact of these major reforms, on future income received from Housing Benefit and on arrears. "

Maria Murphy,
CEX, Derby Homes

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Sundry Debts - DIY Debt Collections

These training courses are run by Landlord Information Network (LIN) and are hosted by our partner organisations (see below for dates and booking details).

The course is constantly updated to take account of Welfare Reform changes, as they take effect.

In the current economic climate it has never been more important to ensure debts are paid. All too often Landlords find they can get an order ordering the debtor to pay the debt but the debtor still does not pay the debt.

  • Improve your performance
  • Reduce your sundry debts

Landlord Information Networks DIY Debt Collection 1 day training course aims to train your in house team to do their own debt collection from debt to county court judgement to enforcement and payment. It covers all types of sundry debts including rechargeable works and service charges. The emphasis is on the practical and by the end of their training, officers should be able to carry out debt collection from the initial letters to payment of the debt.


People who will benefit greatly from attending this course are:

  • Revenues officers
  • Officers involved with pursuing unpaid debts to housing associations and councils
  • All staff and managers involved in sundry debt recovery
  • Arrears recovery staff
  • Former Tenant Arrears Officers
  • Housing officers


What will they learn:

  • Investigate why the debts have arisen and take action to reduce further debts accruing in the same way
  • Assess the most efficient and effective way to pursue debts
  • How to take a debtor to court to obtain judgment for the debt
  • What to say at any court hearing
  • What forms of enforcement are available
  • Decide upon the most appropriate forms of enforcement
  • How to take enforcement action



Price including lunch (Training courses run from 11am - 3pm)

1 delegate £85 + VAT

2 delegates, booked at the same time, from the same organisation £75 + VAT

3 or more delegates, booked at the same time, from the same organisation £65 + VAT


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LIN trainer Roys Ibbotsons’ career has involved managing and collecting Local Authority Revenues and Housing Debts since 1974 until he joined a major Debt Collection Agency as their Housing specialist. 

In 2002 Roy joined Kirklees Neighbourhood Housing (KNH) to head the Rent Arrears Recovery Unit and his team reduced the current arrears from £4.2m to £1.78m over the next 4 years. KNH were awarded 3 stars as an excellent ALMO by the Housing Inspectors during that time. 

Roy now delivers training in best practice in Housing Income and Sundry Income for both Local Authorities and Housing Associations. Roy also carries out consultancy work in both of those fields, conducting reviews of current practices and making recommendations on how performance can be improved. All training and consultancy can be tailored to meet your exact requirements. 


If you are interested in accessing this training package please contact Claire Turner Director of the Landlord Information Network, to discuss bespoke training on T: 01246 413791 or E: 

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