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"The Welfare Reforms workshop is extremely beneficial for staff, tenants and board members in ensuring organisations can pro-actively prepare to minimise the negative financial impact of these major reforms, on future income received from Housing Benefit and on arrears. "

Maria Murphy,
CEX, Derby Homes


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Void Property Management

With changes to the allocations code of guidance, the removal of the spare room subsidy and the abolition of Council Tax benefit the demand for social housing is changing and we are starting to see an increase in the numbers of ‘low demand’ properties.

Whilst trying to make the best use of stock and allocate according to need we are being to see an increase in the number of refusals but still need to ensure we are making the best use of the stock available.

This 1/2 day workshop practical course will help social sector landlords review their void processes to ensure that void properties are not only turned around within the quickest possible time, but that they are also lettable to the customers on the waiting list.
 

People who will benefit greatly from attending this course are:

  • Staff working in strategy and policy teams
  • Allocations and Lettings staff
  • Contractors
  • Property service staff
  • Performance officers
     

What will they learn:

  • An overview of the legislation and code of guidance
  • Best practice ideas for other providers
  • How to review the impacts of any changes
  • How to best use performance information
  • An understanding of different options and the impacts
  • Communication strategies
  • How to manage the client/contractor relationship
  • How to overcome factors that can prevent customers moving
  • How to increase the levels of mutual exchanges
     

If you are interested in accessing this training package please contact Claire Turner Director of the Landlord Information Network, to discuss bespoke training on T: 01246 413791 or E: info@landlordinformationnetwork.co.uk

 

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LIN trainer Rebecca Wilkie has 14 years experience, 7 of which are at a senior level delivering all aspects of Housing Management at both operational and strategic levels improving and reshaping services.  She has, working as part of a management team, taken an ALMO from zero stars in 2005 to three stars from the Audit Commission in 2010. 

She has extensive experience in writing, consulting on and implementing policies, procedures and strategies and has worked as part of a small team developing and delivering training and briefings to well over 500 members of staff, partners and customers as well as leading consultation sessions. 

Rebecca has worked to transform services and implemented new initiatives including introducing new structures and IT systems.  With the responsibility for Financial Inclusion, working with staff and partners, she has been able to ensure that arrears and legal actions are kept to a minimum with evictions reducing year on year for the past five years. 

Rebecca offers a wealth of experience in training having an informal and inclusive style that engenders trust and openness within groups.

 

If you are interested in accessing this training package please contact Claire Turner Director of the Landlord Information Network, to discuss bespoke training on T: 01246 413791 or E: info@landlordinformationnetwork.co.uk  

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