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"The Welfare Reforms workshop is extremely beneficial for staff, tenants and board members in ensuring organisations can pro-actively prepare to minimise the negative financial impact of these major reforms, on future income received from Housing Benefit and on arrears. "

Maria Murphy,
CEX, Derby Homes

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Welfare Benefits & Immigration Rules 1/2 Day Workshop

  • Are you a landlord? Do you have any tenants who claim Housing Benefits who are non-UK Nationals?
  • If so, how much do you know about the changes to welfare benefits & the immigration rules?
  • Are you aware of how these changes will impact on the way rent is paid through the benefits system?


The Benefits system can be difficult to navigate, even more so with non-UK nationals. This is a very complex area of the law and is subject to constant change and scrutiny. This brand new course will give delegates a basic understanding of the welfare benefits & immigration rules and will give practical advice to staff around re-housing, ensuring allocations are appropriate. In addition to dealing with rent collection issues, ensuring staff have the necessary knowledge required to maintain rent collection levels and reduce arrears in these uncertain times.

This half day training course will help answer your questions, give staff confidence and will show you ways to minimise the impact of the changes to Welfare Benefits & the immigration rules.


People who will benefit greatly from attending this course are:

  • All staff and managers involved in rent arrears and income management
  • Housing Allocation Officers
  • Housing Officers
  • Homelessness Officers
  • Housing Advice Centre Officers
  • Voluntary and Charitable Groups dealing with homelessness and resettlement
  • Private Landlords
  • Tenants
  • Welfare Benefit Advisors

What will they learn:

  • Brief background to the welfare benefits & immigration rules
  • Housing Allocations
  • Restricting access to UK benefits for non-UK nationals and the important exceptions
  • Right to reside
  • EEA Migrants Access to Benefits
  • Benefits and what to do once a tenant is housed
  • Opportunity to network and share good practice and top tips

If you want to improve stock managment and maximise your income to improve recovery rates then this course is for YOU!

If you are interested in accessing this training package please contact Claire Turner Director of the Landlord Information Network, to discuss bespoke training on T: 01246 413791 or E:


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LIN trainer Rebecca Wilkie has 14 years experience, 7 of which are at a senior level delivering all aspects of Housing Management at both operational and strategic levels improving and reshaping services.  She has, working as part of a management team, taken an ALMO from zero stars in 2005 to three stars from the Audit Commission in 2010. 

She has extensive experience in writing, consulting on and implementing policies, procedures and strategies and has worked as part of a small team developing and delivering training and briefings to well over 500 members of staff, partners and customers as well as leading consultation sessions. 

Rebecca has worked to transform services and implemented new initiatives including introducing new structures and IT systems.  With the responsibility for Financial Inclusion, working with staff and partners, she has been able to ensure that arrears and legal actions are kept to a minimum with evictions reducing year on year for the past five years. 

Rebecca offers a wealth of experience in training having an informal and inclusive style that engenders trust and openness within groups.


If you are interested in accessing this training package please contact Claire Turner Director of the Landlord Information Network, to discuss bespoke training on T: 01246 413791 or E:  

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