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"The Welfare Reforms workshop is extremely beneficial for staff, tenants and board members in ensuring organisations can pro-actively prepare to minimise the negative financial impact of these major reforms, on future income received from Housing Benefit and on arrears. "

Maria Murphy,
CEX, Derby Homes

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Welfare Reforms Workshop for Community Housing Associations

  • Are you a small community housing association who can join up with other small registered providers in your area for this workshop?
  • Does the majority of your businesses income come from Housing Benefit?
  • What impact will the reduction in Housing Benefit payments have on tenant's income and your arrears, following welfare reform?
  • Is your organisation pro-actively working towards minimising the impact of the changes to the Housing Benefit system?

Keep ahead of the game by ensuring staff have the knowledge to maximize this income stream.

This in-house workshop, is constantly updated to take account of the Welfare Reforms as they take effect and is endorsed by:

Tony Berry, CEX Ashton Pioneer Homes, who says:

 "The Welfare Reform workshop for Community Housing Associations (NW) was effective for our multi-disciplinary audience as it addressed the key issues and reviewed the future implications for our tenants, staff and organisational risks"


People who will benefit greatly from attending this course are:

  • All staff and managers involved in rent arrears and income management
  • Allocations staff
  • FTA collections staff
  • Housing officers
  • Homelessness officers
  • Landlord housing advice centre staff
  • Tenants
  • Board members
  • Councillors
  • Housing benefit staff


What will they learn:

  • A detailed overview of the housing benefit reforms and how they impact on landlords and tenants including:-
  • Under-Occupation, Benefit Cap, Universal Credit, Housing Benefit direct to tenants, Sanctions Non-dependant deductions etc
  • Proactive planning methods prior to implementation of the reforms
  • Strategies to minimise the impact of the reforms
  • How to maximise Housing Benefit income both for your business and your tenants
  • The rights of a landlord
  • How to make positive differences to tenants


If your goal is to achieve top performance in rental income collection, develop effective partnerships with your HB providers, maximise income for your customers and minimise arrears for your business, then this course is for YOU.

If you are interested in accessing this training package please contact Claire Turner Director of the Landlord Information Network, to discuss bespoke training on T: 01246 413791 or E:


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LIN trainer Claire Turner is a director of the Landlord Information Network and has worked in housing for the past 26 years, spending the last 5 years as Head of Network Services at the largest stand alone UK based housing consultancy, managing a number of landlord membership networks.

Prior to this she worked for 17 years in housing benefits, mainly at Sheffield City Council as a Housing Benefits manager and then for almost 4 years as the Assistant Rent Recovery Manager at Sheffield Homes. This included responsibility for the strategic development of former tenant arrears recovery processes and for improving the rents management service by training rent recovery staff in the HB regulations in order that staff could understand how to work, more effectively within the strict HB guidelines to maximise rental income, minimize arrears and to develop excellent working relationships with the local HB Department.

She is an experienced trainer with a 14 year track record of delivering bespoke training courses; she is a regular speaker at housing conferences, holds an MA in Housing Policy and Practice, is a board member of the Sheffield Credit Union and is a Corporate member of the Chartered Institute of Housing. LIN has a proven track record of working with landlords and managing agents in order to improve their knowledge, skills and expertise in the areas of Housing and Welfare Benefits, which, in turn maximises rental income whilst minimising rent arrears caused through Housing Benefit problems. 


Rebecca Wilkie is a lead associate and trainer for Landlord Information Network and has 14 years experience, 7 of which are at a senior level delivering all aspects of Housing Management at both operational and strategic levels improving and reshaping services.  She has, working as part of a management team, taken an ALMO from zero stars in 2005 to three stars from the Audit Commission in 2010. 

She has extensive experience in writing, consulting on and implementing policies, procedures and strategies and has worked as part of a small team developing and delivering training and briefings to well over 500 members of staff, partners and customers as well as leading consultation sessions. 

Rebecca has worked to transform services and implemented new initiatives including introducing new structures and IT systems.  With the responsibility for Financial Inclusion, working with staff and partners, she has been able to ensure that arrears and legal actions are kept to a minimum with evictions reducing year on year for the past five years. 

Rebecca offers a wealth of experience in training having an informal and inclusive style that engenders trust and openness within groups.


If you are interested in accessing this training package please contact Claire Turner Director of the Landlord Information Network, to discuss bespoke training on T: 01246 413791 or E:   

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